Great customer service by Michael. He told me the service would take 1.5 hrs and he came and got me from the waiting area 3 minutes shy of 1.5 hrs which I really appreciated. He was right on.
5/7/2021
Nancy L. VERIFIED CUSTOMER
He clearly explained what my RAV4 needed done and gave accurate estimates as to cost and the amount of time they would take. Couldn’t have been friendlier or more professional.
5/6/2021
William S. VERIFIED CUSTOMER
Mr Wright was excellent. Explained the complete 90k service to this old guy. Recommend throttle service for my car explaining why so important for life of car. Very knowledgeable and kind. Could not do enough for me. Kept texting me all day to let me know progress of job. Just a true professional— even helped me to my car and explained the oil sticker in window and apologized for not washing my car!! Great guy!!
5/6/2021
Carl J. VERIFIED CUSTOMER
Matt did an awesome job providing tremendous customer support. His customer abilities and people skills are outstanding! Thanks for a job well done!
5/6/2021
Alison B. VERIFIED CUSTOMER
I only go to Heartland Toyota for service as they have always been the very best. I have always been treated fairly and will continue to return there.
5/6/2021
Luke B. VERIFIED CUSTOMER
Dustin was great.
5/6/2021
Gerardo P. VERIFIED CUSTOMER
Greg is very accommodating, he didn’t think twice when I asked him if I could bring my 4Runner without appointment. He just said yes. Hats off to Greg.
5/6/2021
Wayne S. VERIFIED CUSTOMER
Matt is a GREAT representative of your company. Very caring, great communication, does the very best with what he is handed each time I’ve interacted with him.
You got a good one there????
5/6/2021
Leslie A. VERIFIED CUSTOMER
I liked her.
5/6/2021
Kaylee P. VERIFIED CUSTOMER
Kept my car longer than expected. Should’ve been only half a day procedure.
5/6/2021
Anthony M. VERIFIED CUSTOMER
Well done to Chet. Very professional and a pleasure to work with.
5/6/2021
Julia S. VERIFIED CUSTOMER
Patrick and Mike were awesome.
5/6/2021
Bruce W. VERIFIED CUSTOMER
Knowledgeable, respectful, made me feel that I was important.
5/6/2021
Wendy K. VERIFIED CUSTOMER
Everything went very smoothly.
5/6/2021
Chandler W. VERIFIED CUSTOMER
Due to being unable to afford a warranty for a vehicle I purchase I am still paying for a car I can not drive due to an engine failure that makes it unable to drive then rejected my financing for another car making it so they keep my immobile car, I'm still marking payments and I'm unable to actually get anywhere.
All because I was too poor to get the warranty
5/6/2021
James S. VERIFIED CUSTOMER
Ryan has done it again. After several trips to the dealership, Ryan’s no bs approach and straight to the point attitude is refreshing. He doesn’t bore me with how’s the repair is coded or with Toyota might say. Dude checked me. Fixed my truck and got me out.
5/5/2021
Carole G. VERIFIED CUSTOMER
This was a very challenging time for the dealership without electricity ! Austin was very helpful and apologetic about the situation. He gave me his card and best guess that things would be back to normal by about 12:30. When I called at 1:00 P M he invited me back to have my servicing done. I was very happy to have it completed that day without having to make another trip.
5/5/2021
Kattie N. VERIFIED CUSTOMER
I very much appreciate Ryan fitting me in for a last minute oil change. I had an appointment scheduled a month and a half out, but called to work in Idaho with a few days notice... and could wait. Thank you Ryan!
5/5/2021
Brian R. VERIFIED CUSTOMER
Worst service ever had. After waiting almost 3 hours for a simple oil change I had to go and ask about my vehicle. Was 1st told power issues were the cause? Power never went out while I waited. Then after asking about the status took another 20 minutes, and was told my work order got misplaced and it was ready.
I know where the completed vehicles get parked and looked every 15 minutes after the first hour and a half and it was not brought out until the 3 hour point, which is ridiculous for the simple service.
5/5/2021
Kim B. VERIFIED CUSTOMER
Dustin is personable, knowledgeable and customer service focused. Truly a pleasure to interact with! Thank you!