Aaron did an exceptional job! He even told me where to get the cool mask he was wearing. I'm not sure why he's not the manager yet, everytime I've delt with him, he had been a true professional and very knowledgeable. Outstanding job!!
7/3/2020
Connie D. VERIFIED CUSTOMER
Covid definitely slows the process down. We had a long wait for pickup and we felt squeezed out by people who came in after us. Perhaps some kind of number system would help.
7/3/2020
Arnie H. VERIFIED CUSTOMER
Aaron knows my truck and always looks out for me. He’s the best!
7/3/2020
Andrea R. VERIFIED CUSTOMER
I received a text just after I dropped off the car. I received an update text at 11. I heard nothing else and went to find Bre at just after 1. She said that she had called to let me know the car was ready. I didn’t get a call - no other text. I sat for 5.5 hours thinking they were trying to figure out the rubbing noise in my car plus doing the regular maintenance. I was told that the rubbing was just a noise that needed some lubricant. When I got in the car and drove it, the sound was still there so I went back. Again, I was told it was just a noise and that I should get tire dressing to lubricate the tire to reduce the noise. My boyfriend called her and challenged the idea that it was just a noise - someone else talked to him (or to her) and told him that it was something to do with the weight used in the tire. In any case, the entire experience infuriated me - I left saying I was finished with Toyota in Bremerton. The only good thing you’ve got going is Keith Smith who is a friend of mine and located the iPad that I accidentally left there in my hurry to get out.
7/3/2020
Wylie B. VERIFIED CUSTOMER
This was my first time in Toyota Service Dept. It was not customer friendly. It would be helpful to have signage educating people on where they are supposed to go to get in line for assistance. I waited for nearest employee to finish with his customer then inquired on where to go. Was told there was a bunch of people in line in front of me but given no directions.
7/3/2020
Andrew R. VERIFIED CUSTOMER
Funny, personable and super accommodating. Give this guy a raise.
7/3/2020
Bea D. VERIFIED CUSTOMER
Dustin was great, as usual. He made sure all was taken care of . No problems.
7/3/2020
Kristen W. VERIFIED CUSTOMER
Very friendly and made the process easy!
7/3/2020
Julie S. VERIFIED CUSTOMER
Fast and professional
7/3/2020
Cheryl D. VERIFIED CUSTOMER
Austin Newell was very professional and helpful. I did suggest that when a customer pulls up into service garage to leave their car, the greeters who take the keys should explain what the process is to “new” clients. I was told to just go in and sit down.
Wasn’t sure if I had to “check in” or wait for my name to be called etc...
Maybe communication to the customer when they first arrive could be better.
Thank you!
7/3/2020
Steven L. VERIFIED CUSTOMER
Good service...gave me loaner car for the day
7/3/2020
George F. VERIFIED CUSTOMER
Always exceptional service from Aaron
7/2/2020
Benny W. VERIFIED CUSTOMER
Very courteous and professional in taking care of my appointment!
7/2/2020
Nina M. VERIFIED CUSTOMER
Dustin was a pleasure to work woth
7/2/2020
Robert B. VERIFIED CUSTOMER
All good.
7/2/2020
Dennis E. VERIFIED CUSTOMER
Mike was very professional and was a pleasure to work with. I will continue to bring my service needs to Heartland Toyota.
7/2/2020
Constance F. VERIFIED CUSTOMER
Fast. Miss car wash!
7/2/2020
Kristen F. VERIFIED CUSTOMER
Dustin really took good care of us! He went above and beyond to help us have a good experience and we are super appreciative.
7/2/2020
Shanice S. VERIFIED CUSTOMER
Awesome customer service called me in a timely matter when my vehicle was done and always kept me in the loop thank you very much really appreciate it.
7/2/2020
Eric M. VERIFIED CUSTOMER
Dustin provided swift service and was transparent through our entire interaction. Even though this location is not closest to me I will come back for future services.