Everybody is doing their best fir social distancing and respecting others peoples distance both inside the lobby and outside where temperatures where reaching in the upper 90’’s. And when I asked for drinking from the concierge. They called the customer service manager and he said that is was Longos policy not to have water but that I should request from either subway or Starbucks.
I can’t believe that I spent hundreds of dollars in buying cars, maintenance and body work and that Longo Toyota being number one n the country cannot provide drinking water for their customers that are either waiting inside or outside lobby.
The excuse was COVID, but you sure can take either cash or credit card to make the payment.... seriously... I still have not posted in social media reviews because I hope this will get addressed quickly cause I do teams to put a bad review.
10/15/2020
Adrianna O. VERIFIED CUSTOMER
Alexander was very nice and professional. He answered all my questions and I am very very satisfied with his service.
10/15/2020
SANDY S. VERIFIED CUSTOMER
Always appreciate Teddy's service and Longo Service. Great attitude around!
10/15/2020
Steven A. VERIFIED CUSTOMER
Kayla was very nice and helpful.
10/15/2020
Tay Cau. VERIFIED CUSTOMER
Your service was outstanding
10/15/2020
Shiela M. VERIFIED CUSTOMER
Helpful and his very nice
10/15/2020
Raquel H. VERIFIED CUSTOMER
My appointment was at 1:30 PM and I waited over 25 minutes in my car before an attendant came to provide me service.There was no attendant helping out any customers. There was a point when I was the only one waiting in line.
10/15/2020
Jackielyn M. VERIFIED CUSTOMER
I’m very satisfied with the service because it was faster than expected and my car feels good as new with the oil change.
10/15/2020
Kimberly B. VERIFIED CUSTOMER
Very professional work. thank you.
10/15/2020
Daniel L. VERIFIED CUSTOMER
Always awesome service from Kayla!
10/15/2020
Tingting L. VERIFIED CUSTOMER
Perfect
10/15/2020
BIRK S. VERIFIED CUSTOMER
She was very good and I felt very taken care of. Well done Mandi
10/15/2020
Susan M. VERIFIED CUSTOMER
Car was finished very close to promised time. Teddy gave me an update at promised time.
10/15/2020
Jose U. VERIFIED CUSTOMER
He’s the best, makes everything simple.
10/14/2020
Sean T. VERIFIED CUSTOMER
She was very pleasant and helped ensure I was taken care of including checking with her manager that I could get a ride back to work.
10/14/2020
Viswanatha R. VERIFIED CUSTOMER
Very long delays to getting into service (for me 90m) bc of AM line, so unhappy about that....but Very happy with my service rep.
10/14/2020
Muriel J. VERIFIED CUSTOMER
Outstanding service from Johan!
10/14/2020
Lily T. VERIFIED CUSTOMER
Great job
10/14/2020
Bruce M. VERIFIED CUSTOMER
Pulled in for my 7am appointment at 640. I was 4th to be processed/checked in. Teddy quoted the delivery time to be 930am. Service was complete and I was on my way by 820am. The service turn around time on this visit was significantly better than my previous visits.
My only concern is that when I picked up my vehicle I was told that on my next service (20k miles) I should pay for the throttle body cleaning. That doesn’t make any sense for a vehicle with 20k miles to get a throttle body cleaning, it isn’t listed on any of the maintenance intervals provided when I purchased the vehicle in February. And in my experience that shouldn’t be a recommended service until at 70k+ miles.