Took the car in only for inspection, which is the fourth free service that come with the new car. My appt was 9:45am and I waited until 1:00pm and the car still wasn't done. Then the cashier called the service rep and she said it will be ready in 5-10 min, then 5 min later she called me and said it will be another hour. Because it's a free service and no money to be made so you company rule is just let these people wait? It's just an inspection and probably took the technician 10 min to do since my car only has 8000 mi on it. You company said if I don't do the inspection then the last free oil change will not be available. So I. Some in and you will let me wait 4-5 hrs for a 10 min job. I couldn't wait any longer so I have to take my car and leave. The rep didn't apologize or anything. It seems this kind of thing happened quite often. Who cares if you are biggest dealership in the world. Your service and management are one of the worst. I bought two cars from this company and I will not coming back again!
6/28/2017
MARIA S. VERIFIED CUSTOMER
I was given an appointment, yet after waiting a couple hours I was informed that the part was not available. Half of my day wasted and I still need to return to resolve my problem. I should not have been given the appointment if the part was not available.
6/28/2017
Alfredo A. VERIFIED CUSTOMER
Excelent service thankuuuuuuuu
6/28/2017
Thummarwitsh W. VERIFIED CUSTOMER
Take too long to just chage oil. If not because I lease the car I rather go change oil out side for cheaper and faster service.
6/28/2017
Kenneth S. VERIFIED CUSTOMER
She was very helpful and professional. Made it a fun experience
6/28/2017
Kai L. VERIFIED CUSTOMER
I put down a specific instruction before I dropped off my car and the advisor promised me he would let the mechanic knew that before working on my car, but once I got back my car, I realized the advisor didn't keep the promise and this wasn't the first time happened at Longo Toyota which making me very dissatisfied about your service.
6/28/2017
Peter L. VERIFIED CUSTOMER
Albert was the epitome of the professional, attentive, personalized service-oriented employee every business should strive for.
6/28/2017
Larry D. VERIFIED CUSTOMER
Andrew is great! Very helpful.
6/28/2017
Erika R. VERIFIED CUSTOMER
I love the fact that there's a lady offering coffee
That's nice!!
6/28/2017
Hilda H. VERIFIED CUSTOMER
Excellent service!
6/28/2017
Corazon G. VERIFIED CUSTOMER
Thank you he is nice guy you can trust Vince.
6/28/2017
Ida L. VERIFIED CUSTOMER
Hope next time I do not have to wait for a long time before someone can assist me. I made an appearance but still had to wait minimum 30 minutes in line.
6/28/2017
Mable M. VERIFIED CUSTOMER
Jimmy was great.. Excellent service
6/28/2017
Elisa T. VERIFIED CUSTOMER
Very good service and repair done on time
6/28/2017
Julie B. VERIFIED CUSTOMER
I am always happy with my Tan Team ????
6/28/2017
Tim J. VERIFIED CUSTOMER
Mr. McCarty indicated that he would attempt to shorten my wait time, well he seemed to have made it happen.
6/28/2017
Gayane H. VERIFIED CUSTOMER
Thank you for your service. Good day
6/28/2017
WILLIAM C. VERIFIED CUSTOMER
Service person was great, work done good. Wait time for help and to pick up car was HORRIBLE!! Will probably not be back ????
6/28/2017
Joseph M. VERIFIED CUSTOMER
Ryan is really a great asset to Longo. He is very personable good to deal with
6/28/2017
Michael T. VERIFIED CUSTOMER
Melissa and team went above and beyond to accomadate our request and were pleasant and super helpful with all our questions. If her service is reflective of the entire Longo team, you indeed have one solid company!