I am very satisfied with Monte Cervantes service and in general with all personal at Longo Toyota
thank you
Estela C
7/13/2017
EDUARD C. VERIFIED CUSTOMER
I was initially told my service would take about an hour long like my previous service. Then I was told it would take over 3 hours which will not work for me because of other personal commitments after waiting 10-15 minutes for someone to greet me and check me in while I saw other customers arriving afterwards get checked in. . I said cancel the service. It took another 30 minutes to get my truck back. Horrible service. The person that checked me in was terrible, she needs training in customer service. Did not apologize or said anything to mitigate the problem.
7/13/2017
Hartanto J. VERIFIED CUSTOMER
I'm very satisfied with the recent service
Noli is an excellent service advisor
7/13/2017
Justin J. VERIFIED CUSTOMER
It took 2.5 hours even I had an appointment and 5,000 mileage service.
7/13/2017
Jaime M. VERIFIED CUSTOMER
All good
7/13/2017
Norma P. VERIFIED CUSTOMER
Your customer service is excellent! Keep it up and Longo will remain No. 1...
7/13/2017
Michael D. VERIFIED CUSTOMER
I was told to wait for two hours that became four and a half hours. If I knew that the wait was so long I would have done this another day.
7/13/2017
Louis R. VERIFIED CUSTOMER
He was very respectful and took the time to listen to my conserns
7/13/2017
Daniel E. VERIFIED CUSTOMER
Great work!
7/13/2017
Toni S. VERIFIED CUSTOMER
Jamie Villa was very helpful Toyota has a very good enployee
7/13/2017
Yuanyang W. VERIFIED CUSTOMER
I don't know why my husband had to pay $600 for an oil change and to pull out a nail in his car yesterday and I all of those were for free. Yesterday I had a tight schedule at work so I told my husband to go there himself because there's a lot of employes that can speak Chinese. They called me and informed me that there was a boil in one of the tire so they'll pull it out for free but then my husband came back paying $600 for changing the oil and pulling the nail out of the tire. That's just ridiculous!
7/13/2017
SUZIE M. VERIFIED CUSTOMER
The dealership itself was awesome to experience, though service took way too long! I had a 9:30a appointment and did not get done til close to noon!
7/13/2017
Alejandra L. VERIFIED CUSTOMER
Perfect service
7/13/2017
Nina A. VERIFIED CUSTOMER
I feel after that a car wash would have been something that is automatically done once you get a car serviced at Longo at least that used to be the case . I wish my car would have been washed prior to pick up????
7/13/2017
CLAUDIA H. VERIFIED CUSTOMER
Everyone was nice and friendly I really like the customer service
7/13/2017
Fernando V. VERIFIED CUSTOMER
My vehicle was well taken care of and worked on in a professional manner. Thank you very much for your time and work effort.
7/13/2017
Juan A. VERIFIED CUSTOMER
Alexis was great answer all questions and reviewed everything with me and gave a time frame of when the car was going to be ready.. Great Job !!!=
7/13/2017
Hector G. VERIFIED CUSTOMER
Very helpful, good job Alexis!Thank you and hopefully next time the vp can hear the noise I mentioned in my last visit.
7/13/2017
Joe C. VERIFIED CUSTOMER
Joseph was very professional and easy to work with. He handles and answered all questions very politely and straight to the point. He explains in details everything the customer needs to know and be aware of. Joseph was the only service manager who provided and listed the details of the service I will be receiving and my next, future services to come. It made me feel that he has a plan and truly cares about of my car. Joseph offered optional and recommended services, but never made me feel pressured to accept it. In other words, he was not selling it to me, but just letting me know in a very respectful and polite manner. That is how service managers should speak to customers. Its inportant to understand that customers like me are not here to buy service, but we're here because we need to take care of our vehicles.