Martin Torres was a very nice guy. My problem is with the Toyoya company itself.
Toyota used to make cars that were reliable. This is why I buy Toyotas. I just paid hundreds to replace the rear wheel bearings and now (a couple months later) I have to pay hundreds to replace the front bearings. My car only has 69k on it. What is going on? I plan to look at other brands for my next truck purchase.
11/19/2018
MARK D. VERIFIED CUSTOMER
Elizabeth was very professional and Curtis to me
11/19/2018
MALEK E. VERIFIED CUSTOMER
There is no reason to make guests wait twenty five minutes in line to speak to andisor when they have appointments. It is ridiculous and waist of time.longo toyota needs to come with a better solution. It is not the service advisor fault.
11/19/2018
Angeline S. VERIFIED CUSTOMER
Alexis was super helpful and knowledgeable about everything that was going on with my RAV4.
11/19/2018
Nellie R. VERIFIED CUSTOMER
My car clock, with DLST, needs to be manually changed and it wasn’t changed. Alas, I will keep it as is until the next visit.
11/19/2018
Wei Y. VERIFIED CUSTOMER
His customer service skills was excellent and thank you for keep me updated with the status.
11/19/2018
Kenya Marcus. VERIFIED CUSTOMER
She was very customer friendly and made sure I was up to date about my service.
11/19/2018
MIMA S. VERIFIED CUSTOMER
I went in for a warranty for my tundra... warranty was for under the truck to see if it has rust and he said it not for truck that are in California so why did they send me the warranty if the know I leave in California...????
11/19/2018
CECILIA T. VERIFIED CUSTOMER
Marissa was exceptional, she was friendly, pleasant & well follow up with my repairs, love to deal with her again. The technician was very good & courteous also, forgot his name. He knew his stuff.
Thanks,
Alex
11/19/2018
Linda L. VERIFIED CUSTOMER
Good
11/19/2018
Jiandong L. VERIFIED CUSTOMER
Didn't help me with the chassis problem
11/19/2018
Jose R. VERIFIED CUSTOMER
Gracias por el servicio todo estuvo bien .
11/19/2018
JASMIN C. VERIFIED CUSTOMER
Great customer service
11/19/2018
Dominic V. VERIFIED CUSTOMER
We took our 2018 sienna for service and noticed two scratches on the driver side door.
11/19/2018
Richard W. VERIFIED CUSTOMER
Good guy
11/19/2018
Tom T. VERIFIED CUSTOMER
Very good service
11/19/2018
Carlos P. VERIFIED CUSTOMER
Buena atención, amable, organizado, claridad para explicar, se mantuvo comunicado dejándome saber cada paso del servicio, y habla mi idioma
11/19/2018
Ana D. VERIFIED CUSTOMER
This is the third time I come in to get the same issue resolved of a rattling noise on my brand new Tacoma. The rattle is still there
11/19/2018
JOSE M. VERIFIED CUSTOMER
Nothing negative to say about Miss Mejia per say, but below are some observations:
1. I was 15 min early for my appointment; I waited 15 min in line to be helped. There has to be an easier way to manage this. To add, I drove my vehicle past the service carport before being attended. Would have been nice to be attended underneath the carport bay area.
2. The only time I met with Miss Mejia was to initially check in my car. That was the only face to face I received. I wasn't debriefed about my vehicle. I received a text when the vehicle was ready and went to the checkout area.
3. Upon checking out, again, no explanation of anything done to my car aside from what I initially came in for (my 5K mi. first free service). This was a quick speedy process up until I went to the gentleman at the podium to have my car driven up so I can be on my way. This waiting process was 25 to 30 minutes. Is this acceptable? I'll leave that up to the upper echelon of management.
That is all. Thank you for your time and I hope this doesn't fall on deaf ears.
11/19/2018
Donna M. VERIFIED CUSTOMER
Greatly appreciate the use of a loaner for the day while car was being serviced.
Danny Guerrero is a great technician. Explained clearly what needed to be done and gave me updates throughout the day.