The customer service man was amazing.and my shuttle was awsome.i couldn't ask for a better
Customer service from both they were polite curtious.i defenetly will come back again.
1/27/2016
Kenneth S. VERIFIED CUSTOMER
The price was too high.
1/27/2016
Gary S. VERIFIED CUSTOMER
Everything great until getting car. The young man who said my car was done and the ammount was wrong. A latino guy not my service writer - he was fine. It was 30 min later that i actually got my car from when i was told. Dont tell people intil its ready or things are found to change estimate/work. Take people in order of reservaton. Another reg customer was still on tack at 930 with 800 appt for just an oil change. He was NOT happy.
1/24/2016
Marian P. VERIFIED CUSTOMER
Greg is very friendly and helpful.
1/24/2016
Ericson G. VERIFIED CUSTOMER
Fast service and friendly personnel
1/23/2016
Harry M. VERIFIED CUSTOMER
I've leased 2 civics bought 2 cars from you. My daughter and I are very happy
1/23/2016
Hilton S. VERIFIED CUSTOMER
I called to see if I could bring my car in for an oil change. Spoke with the service advisor Ulysses. When I arrived he took the car right in. He gave a timeframe as to when my car would be ready and it was right on time, with a safety check and car wash. He even took the time to explain everything to me. I'll be back again whenever my car needs servicing.
1/22/2016
Alejandro O. VERIFIED CUSTOMER
Efficient service and liked the friendly staff
1/22/2016
Kristin W. VERIFIED CUSTOMER
I will definitely return to your establishment along with my entire family and friends . Thank you dv Honda for the great service!!!
1/22/2016
Kelly H. VERIFIED CUSTOMER
Great, courteous service. Enjoyed the buttermilk donut & your delicious coffee too :-) Thank-you!
1/20/2016
Nina C. VERIFIED CUSTOMER
Service department seems to run quite well and has improved more so recently- keep up the good work and friendly service !!
1/17/2016
Melinda F. VERIFIED CUSTOMER
I wonder if my expectations are too high. Whenever I've had my cars serviced anywhere, it is typical that my car is washed before I go home. This was not done; not a huge deal, but did not impress me in the way of customer service. I also think that I should be getting regular maintenance reminders so that I can plan on saving for their cost, which is quite high by the way. Since I am retired, every expenditure must be considered as I no longer have a job for income. I would like to see what services can be bundled and discounted which Mr. Kraus did mention. But it still seemed like very high prices for services. Sorry to complain, but I want to express my feelings. I love my Civic and want to properly maintain it, but it is getting expensive and sometimes you have to choose which service must be done and which can wait. Thank you.
1/16/2016
Michael H. VERIFIED CUSTOMER
Excellent service as always. Everybody is so pleasant to deal with.
1/16/2016
Dennis M. VERIFIED CUSTOMER
No more car washes
1/15/2016
Cherie C. VERIFIED CUSTOMER
Very fast service today. And check in guy was very friendly and so was cashier! :)
1/15/2016
Patricia D. VERIFIED CUSTOMER
Prompt and courteous service. We will be back
1/14/2016
Brandi W. VERIFIED CUSTOMER
When I arrived, I waited over 10 minutes to be acknowledged and helped. Finally the cashier said she would page someone. She had to page Greg twice before he showed up. It's very busy in there on Saturdays and having only one person to help customers is terrible customer service. I also was told it would be one hour for my car. I waited an hour and a half. They didnt wash my car either which they have always done in the past. Honda should have more people working to assist customers. As I waited to pay, people that were coming in were not being acknowledged at all! It was extremely rude! The customer service is very bad in the service department.
1/11/2016
Walter R. VERIFIED CUSTOMER
I received excellent service.
1/9/2016
Dian C. VERIFIED CUSTOMER
Every time I visit the Diamond Valley Honda dealership I am always please with the customer service. Every employee that I have came in contact with has been very pleasant, extremely helpful, and willing to go above and beyond for me. Thank you all at Honda. Also a special thank you to Greg in service, Adam in sales, and Stefanie in financing. These people have been a big help in my Honda experience.
-Dian C
1/7/2016
James M. VERIFIED CUSTOMER
This has nothing to do with Amber's service, but I was disappointed in finding out that after-service car washes have been discontinued.