I requested that the shuttle bring me home. I had to sit there 1-1/2 hrs. and was never called for the shuttle. I think the man that checked me in did not put me on the list for the shuttle.
3/29/2016
Alessandra L. VERIFIED CUSTOMER
Fast service, friendly staff! My service advisor answered all my questions.
3/29/2016
DESIREE B. VERIFIED CUSTOMER
Ulysses is awesome! Always helpful. Always kind. I trust him. Thanks DVH
3/26/2016
Kali Prabir. VERIFIED CUSTOMER
Keep up the Good Work.
3/26/2016
Don G. VERIFIED CUSTOMER
No work was actually done because they have to order a new part for the seat belt retractor
3/26/2016
James C. VERIFIED CUSTOMER
Ulises was AWESOME! I really appreciated his friendliness and professionalism!
3/26/2016
Michael J. VERIFIED CUSTOMER
The representative didn't have very good people skills
3/26/2016
Colleen K. VERIFIED CUSTOMER
Efficient
3/26/2016
Lucy S. VERIFIED CUSTOMER
I love how honest they were and how willing to work with you
3/26/2016
Claudia T. VERIFIED CUSTOMER
I have brought my cars there for over 15 years. The overall atmosphere in the service dept. is less than inviting. The "automated girl" that initially takes the call has NO personality and Oscar has not learned the art of customer service pleasantries. Ken and Oneal we very cordial, helpful and seemed to be actually present on their jobs. Just saying....
3/26/2016
Eric L. VERIFIED CUSTOMER
I asked for the lights in the back seat to be fixed/replaced and found after being asked to do 4 other things I didn't come in for that what I asked to be fixed wasn't done.
3/25/2016
Fredrick S. VERIFIED CUSTOMER
Very friendly and was not pushy on what needed to be done.
3/25/2016
James H. VERIFIED CUSTOMER
I waited for my car to be serviced. The car sat outside after servicing. Three people were just standing around talking. I asked if my car was completed and they said "yes". No one had told me it was and they had put the paper work on the station of a person who had gone home. When I questioned this, one service man said "we allow an hour and 15 min. to change oil." He was not very nice about it. If the car was finished someone should have told me and not let me waiting. We have bought numerous cars from your dealership and our lease on our current Odessey will be up in Mar. of next year.This episode make me think we may go somewhere else for our Hondas. Maybe someone should have an etiquette seminar on how to treat customers. Jim Henthorn
3/24/2016
Mike B. VERIFIED CUSTOMER
N/A
3/24/2016
Bruce M. VERIFIED CUSTOMER
well done
3/24/2016
Chris I. VERIFIED CUSTOMER
The friendliest person I dealt with was Paul, the shuttle driver. The woman I spoke to on phone to make appointment was stern and didn't help at all when I had a question. The service rep who handled my check in was professional but didn't smile once. Everyone there seemed unhappy to be working there.
3/24/2016
Wynter H. VERIFIED CUSTOMER
Great service. They were prompt and helpful in every aspect.
3/24/2016
Sam B. VERIFIED CUSTOMER
Ken was courteous n very helpful! I will recommend him to family and friends.