Diamond Valley Honda Auto Repair Service

Was helped by a gentleman named Joel he was awesome

I appreciated him explaining some questions I had and getting my car done quickly. Very nice job.

Excellent service. Thanks.

Thank you

Very pleased

I’ve had a great experience with the sales department but unfortunately I can’t say the same with the service department. I wish I would’ve known how rude everyone was before I purchased a package that only allows me to go to that Hemet Honda dealership for routine oil changes. I no longer live in the area so going to the dealership I need to either go before or after work or drive out on a weekend. When I initially called the call directory states they offer “night owl” hours. If you consider 4:30pm the latest offered appointment time a night owl hour, sure. When I would call to schedule an appointment the girl would be rude every time, but I gave it the benefit of the doubt and figured maybe it was just on individual. I scheduled a Saturday appointment to come for my first oil change and tire rotation. When I walked in, the gentlemen’s at the front desk finished their conversation go a minute before they decide to acknowledge that I was even standing there. Once finished, a gentlemen with blonde hair checked me in, when i asked him if they offered loaner cars, which is what i was used to at my past dealerships, he gave me a rude look and responded no, like I had talked to him in Chinese. When he asked if I wanted the car wash, I responded yes and he said “that’s gonna be about two hours then.” Like it was in inconveniences. Two hour wait, no big deal I just waited in their lobby and watched TV which they play good shows to make time go by fast. When it had been about an hour, I got an email stating my car was ready. Which to my surprise, no one had told me that it was ready, nor was I informed that I would get an email when it was ready, so thankfully I was checking it or else I would’ve been waiting who knows how long. The gal I checked out with at express check out was very sweet and professional. Unlike any other staff member in the service office. I work in customer service, and it doesn’t take much to be good at it. Unfortunately, it wasn’t the best experience. I just know what to expect when I go there now because I would rather do that than pay to have it done at a closer dealership. Something I also found weird is that they don’t offer a car service to take you 10-15 miles anywhere from the dealership. Temecula dealership does offer that.

After this visit me and my family will never be returning back the service department. Everytime we go there is a problem even if that means we drop our car off for an oil change and come back four hours later nothing was done. Every employee is rude and this was the last chance. Me and my family rather take our money else where and will share with everyone to not work with your service department.

I had my oil changed and tires rotated. My left front tire has been low everyday, asked to have it checked. Noted, no nail in tire. Drove 100 miles and caution light came back on. Now I have to bring it back in.

Thank You for providing good service!

He was very informative! Overall the dealership is awesome! I have purchased 2 cars there so far!

Jessie was very good at explaining the work to be done and very helpful in working around my schedule.

I was told my car was ready, I paid, and then waited 30 minutes for my car to be brought up to the front. It was being washed. In the past I wasn’t called out front to pay until after my car was completely ready. Also, last time I was told that tire rotations were included with oil changes. Now I was told that I had to pay again. The whole experience this time around wasn’t what it has been in the past.

Ok

I dropped my vehicle off for an oil change and it had very significant scratches all over the vehicle. I spoke with the Managua d the associate, they said it would. E buffed out. It it wasn't. This is garbage and I need my **** car fixed!!!

Thanks a ton!

Helpful - and timely- got us in and out quickly!!!

Great service

Great, thanks.

All went well! Thank you

Very professional and good follow up!