Diamond Valley Honda Auto Repair Service

Ulises is an exceptional Toyota Service Manager. He provides not only great customer care, he also provides a unique experience. Kudos to Toyota for being able to retain such an exceptional manager. Mark M

The technician who worked with us was excellent.

Grate service as always

Bobby was very nice. I have no qualms with his service. I am however very dissatisfied with the actual maintenance service I received. I brought in my car for AC service because my car is not getting as cool as it should be. I paid $230+ to have Freon added but now my AC is completely shut. The fan that blows the cold air has stopped working since I took it in. Going to boy me a Subaru now… I’m sure I won’t have that problem .

Bobby was very prompt, professional, helpful, knowledgeable, and friendly.

Always polite, speedy, and efficient!

First time there and it went smooth. Very kind and friendly service!!

Had me in and out within an hour, I’m very satisfied with your consistent service, thank you very much for you dedication to Honda and Honda drivers.

I always go to Honda Temecula they service my car quick and respectful team I tried the Hemet Honda 5 yrs ago the team was rude so I never came back this time Honda Temecula has been too full in the schedule so I gave Honda Hemet a try Flores was very professional and respectful I will come back again but the AI phone schedule has to go that part **** until I got a human on the phone to get my car serviced she was very helpful

I recently brought my 2024 Honda Civic hatchback in because I was experiencing a clink/clunk/thump on metal sound, at first it was each time I’d accelerate the vehicle or come to a full stop, then it would switch to only happening occasionally when accelerating and/or stopping at certain speeds, then returning back to each time. I was informed that the service technicians test drove my car and didn’t hear anything until the end of the drive, so then they did a full multipoint inspection and said that they also lifted my car to check under it in which they saw nothing. I was informed by a service advisor that the technician that was inspecting my car wanted to perform a physical inspection because what they were hearing they suspected it may have been the suspension. That day I did not have enough time for that to be done as I had to go to work soon, so we schedule an appointment for the follow day. The physical inspection was performed and to my surprise and(almost) relief, what was found to be making the noise was a metal toy shovel that was apparently found under the driver seat, at least that was what I was told by the service advisor who set of my appointment the previous day as she was calling to inform me of this news, and let me know that the Honda Shuttle was on its way to pick me up. As I arrived to the service center, two service advisors greeted me and as I checked in l they learned which vehicle(and which problem) was mine and began to laugh and maybe try make light of the situation? Although I was relieved to find out, there was no actual problem with my vehicle I was regretfully informed that I would need to pay a labor fee. Although I understand the reality and necessity of the situation, I was appalled by the cost. All of this is said and done with, however I cannot ignore the thoughts that came afterwards. First of all, I read on the technicians notes that the metal toy shovel was found under my rear tire on the driver side, which contradicts what the service advisor who called me said along with two others who greeted me at the service center desk. Moreover, if it was the case that it was under my rear tire, I don’t understand how a complete multipoint inspection with my vehicle being lifted missed that, to me it seems like some sort of incompetence or negligence that led to me paying a labor fee. Additionally after leaving the service center I was aggravated and saddened to see that there were black markings and stains on the upper interior of my vehicle where the handles are in front(which is cream/beige colored) that must have came from the service technicians who handled my car(you know soot, grease, oil etc) but again as I had worked that day, I was not able to stay back and complain. Overall, I am glad that there’s nothing wrong with my vehicle however, the absurd amount I had to pay for the labor fee, being laughed at by the service advisors about how simple/minor the actual issue was with my vehicle although I thought it being a genuine concern, and having my vehicle handled only for it to be left with stains inside of it has been humiliating to say the least.

Great job. Everything went good

Thanks for the GREAT SERVICE!

Angela was great and highly professional. A very good experience.

Bobby did great, give him a raise!

Please don’t contact me. I love the Honda brand but was very disappointed by the utter ineptitude of the staff on my last 3 visits.

I’ll be happy to submit it.

They do nice jobs and very friendly, great service..

Everything was fantastic you all were very friendly and you absolutely listen to me and we figure out what was wrong together great team work you all are a delight and Georgie the shuttle bus driver is a delight wonderful conversation and safe driver .

Excellent service! Everyone was very friendly.

Waiting period over two hours is too long.