Fez did a great job. So did Josh the technician. Excellent service!
12/27/2025
Victoria C. VERIFIED CUSTOMER
My car sat ready to go for twenty minutes while Earnest was in his office chatting with other workers. I went to the office to let him know that my van was sitting there ready to go and he said he knew that and was working on the paperwork and then he went back to talking to the other men. I waited another ten minutes before he finally told me it was ready. This isn’t the first time that he has done this when I have gone there. I would prefer to not have him as my service personnel again.
12/27/2025
Latrenda W. VERIFIED CUSTOMER
Scheduled appointment for recall inspection. Stayed in waiting room for 3hrs only to be told they didn't have the recall replacement part.
Received inspection report at 1130am they didn't bring my car around until 1 hour later and no replacement was done.
12/27/2025
Lisa H. VERIFIED CUSTOMER
I have been dealing with Toyota of Murfreesboro for over 4 years and have had great service
12/27/2025
David K. VERIFIED CUSTOMER
Great as always
12/27/2025
Pruthul P. VERIFIED CUSTOMER
He is okay
12/25/2025
Samantha C. VERIFIED CUSTOMER
I was told that I got an oil change when I brought it in, but in the notes it says that the oil was topped off for the oil consumption test. A half a liter was added to the 2 quarts I had put in. After waiting for over two hours. In the notes it says to come back after 700 miles but the person that helped me say come back at 500 miles. It was not updated in the paperwork sent to me through email. Very confusing when you hear things from multiple people. I just bought the vehicle and now I’m taking it to go get the tires balanced because I just found out going over 75 the car shakes everywhere, on top of it, having no oil on the dip stick after driving the vehicle for 25 hours.
12/25/2025
Deborah S. VERIFIED CUSTOMER
He was the best service personnel I have ever worked with in a car dealership. Communication was great, and everything done in a timely manner.
12/25/2025
Gina M. VERIFIED CUSTOMER
Excellent customer service
12/25/2025
Retta M. VERIFIED CUSTOMER
Appointment at 10am, got my car back at 3pm, was told replacing the visor was warranty work which took longer.... 5 hours. No one came to explain why it was taking so long.
12/24/2025
Mary K. VERIFIED CUSTOMER
Poor communication. Unresponsive . Expensive. Chaotic. Poor quality customer service. On my work order it stated customer had requested rear windshield wiper replaced and I had not made that request; I reached out by text and phone to clarify this and was met with unresponsiveness. I had replaced my own windshield wipers recently so thus service was really not needed. 2 additional suggested tasks I had done elsewhere 2 years ago. One task that I had asked to be done I had to ask whether it had been done or not . Bad overall experience. Want to try other places for my car’s service next time.
12/24/2025
Adam M. VERIFIED CUSTOMER
I did not have an appointment nor did I bring my car in today. So these messages are confusing.
12/24/2025
Michael D. VERIFIED CUSTOMER
Samantha was awesome!
12/24/2025
Robyn E. VERIFIED CUSTOMER
He was very polite and a wonderful help! Will definitely return because of his excellent customer service.
12/24/2025
Douglas B. VERIFIED CUSTOMER
Kandyse seemed quite competent. She kept
Me informed, answered my questions and was pleasant.
12/24/2025
Tony S. VERIFIED CUSTOMER
Very courteous, professional, and efficient.
12/24/2025
Jeffrey W. VERIFIED CUSTOMER
1 -1+ hours for an oil change should not be 2+ hours.
12/24/2025
Jeff R. VERIFIED CUSTOMER
Caleb is the best. He needs a raise!
12/24/2025
Yoth S. VERIFIED CUSTOMER
Get the job well on.
12/24/2025
Sarah F. VERIFIED CUSTOMER
Caleb kept me updated about the status of my vehicle. No complaints