I appreciate that I was kept informed throughout the process. Very professional and helpful.
1/23/2026
Jeff N. VERIFIED CUSTOMER
Friendly service at Westside Toyota. I’m a little disappointed and surprised that I had to get my 13 month old Toyota truck with 2800 miles on it towed ($275) to the dealer for a stuck emergency brake that turned out to be due to a bad battery that they replaced.
1/22/2026
Michael P. VERIFIED CUSTOMER
Both Rick and Steven took outstanding care of me. When my car would not start after replacing a battery cable, Rick immediately offered me a loaner vehicle so the technician could test the battery further. Outstanding service!
1/22/2026
Thomas M. VERIFIED CUSTOMER
KJ was very professional and the environment was very hospitable and welcoming.
I'm dissatisfied because whoever set the pricing on the recommended service addons set an option for spark plugs at a cost of 0, leading me to believe they would have been free.
I acknowledge there was fine print stating it was only an estimate, and I am partially to blame for my own situation for selecting the work to be done in the first place without catching that it was an estimate. However, had I realized that the spark plugs weren't actually free I would've never selected the work to be done in the first place and I would've never have liked to be charged an extra $200 between parts and labor.
I've been taking my cars to the Brook Park dealership service for years, deciding to try this location to save on costs as their prices have recently risen, and I've never had a problem with their systems like this.
Because I was put in such a situation in the first place, either by system accident or someone intentionally did so as an upcharging tactic, I don't intend to return to either location.
I do thank KJ again for his quiet professionalism.
1/22/2026
Lina G. VERIFIED CUSTOMER
Steve was very responsive to my needs. Great to deal with for this situation. Thanks.
1/22/2026
Patti R. VERIFIED CUSTOMER
I’ve left 2 messages with you Steve and still not heard back about my vehicle. They were supposed to let me know last week. I also did not get my email on my service call I requested.
1/22/2026
Gerald S. VERIFIED CUSTOMER
A bit busy at 10am checkin. Eight people on phones and no one to take my keys. Finally after about ten minutes of standing facing all these people a young lady got the info to complete my drop off. Bad image.
1/22/2026
Phillip D. VERIFIED CUSTOMER
Welcoming service staff was great and kept me well informed of my vehicle’s status throughout the day. For what I paid though for my particular service needs (chewed plastic sheathing and wires, 2nd time in 2 weeks), I would’ve hoped that some of the exposed (though still intact) wires (harness) in the engine compartment would’ve been at least taped up or have new plastic wrapped around them to help deter future issues.
Overall though, my service needs were met which I greatly appreciate!
1/21/2026
Richard R. VERIFIED CUSTOMER
Selena always has very pleasant and comforting personality. The dealership always has a clean and professional atmosphere. I always leave with the feeling that I made the right choice three years ago choosing Westside Toyota.
1/21/2026
Kimberly P. VERIFIED CUSTOMER
Service was great!
1/21/2026
Elizabeth C. VERIFIED CUSTOMER
Adrianna was wonderful to have as my service representative. Very professional and helpful. My car was done right and delivered on time. She is a true credit to Westside Toyota.
1/21/2026
Craig W. VERIFIED CUSTOMER
If you want to satisfy me, let me know how many fleet vehicles didn't need alignments last week.
1/21/2026
Susan W. VERIFIED CUSTOMER
Thank you for bringing a more serious issue to my attentiogn.
1/20/2026
Michael G. VERIFIED CUSTOMER
I'd like to recognize Kenric Allgood for the outstanding customer service he provided for the oil change on my Toyota CHR. I look forward to the providing additional feedback in the survey.
1/20/2026
Moji R. VERIFIED CUSTOMER
I have done tires rotation there, then a separate alignment service and the wheel still turn to the right. I had to take your mechanic for a ride and he mention to drop off the car on Friday. I hope the correct root cause gets identified before its costing me to correct proposed solutions.
1/20/2026
Monika G. VERIFIED CUSTOMER
Aaron was great!
1/20/2026
William G. VERIFIED CUSTOMER
Service dept addressed issue with my rav4 without an appointment. Was very satisfied with the tech finding the issue with the window regulator. Wait was comfortable in waiting area.
1/20/2026
Howard B. VERIFIED CUSTOMER
Very pleased with Adrianna’s prompt and professional service