I brought my 2025 4Runner in for its first service visit. I had previously taken my truck to Toyota due to a cracked front piece that was hanging down and rubbing against my tire. Upon examination it was shown that bolts were never installed in the part. A ticket was entered. A few months later a recall was listed due to this being a common problem. I made an appointment to have the bolts added and the part replaced. The bolts were added to the BROKEN part without it being replaced. When I asked questions I was not given accurate information. No notes were placed on my account until I kept pushing. I finally had to request a manager. I am still waiting for a call to have my broken front piece replaced. As of this comment there has been no follow up. This is not a good experience.
3/4/2026
Catherine R. VERIFIED CUSTOMER
Great service on my RAV4 hybrid recall appointment.
3/4/2026
Jones, Jeffrey. VERIFIED CUSTOMER
KJ was awesome! Super polite and always helpful! Highly recommend him due to his customer service!
3/4/2026
Eva H. VERIFIED CUSTOMER
Thank you for the service. Im on a very strict budget thanks for being patient with me. Wonderful staff. Customer service is a #100%
3/4/2026
Rose B. VERIFIED CUSTOMER
Everything went well and I was happy that Selena was able to get me in for service on short notice.
3/3/2026
Leonardo R. VERIFIED CUSTOMER
Great customer service
3/3/2026
David B. VERIFIED CUSTOMER
When I scheduled this appointment I knew the fuel door and sensor had to be replaced. I said I didn't want to schedule it until the parts were available. The scheduling agent assure me that would be no problem. Yet they are not. In addition if the Fuel Door had been repaired when I first brought it in (instead of "no repair was made" because the technictians managed to get it open) I suspect the repair would have been covered by my extended warranty. Because it wasn't repaired I had to break it open (on a Sunday on the interestate at a gas station) in order to make it home. When I talked to Ms Zimon about his she couldn't even be bothered to say she understood how I felt.
3/3/2026
Cheryl M. VERIFIED CUSTOMER
The repair was only supposed to be only supposed to to be an hour and 1/2. Came in at 10 and left around 2. No one came to me to tell me about delay or anything.
Cheryl M
3/3/2026
Touch C. VERIFIED CUSTOMER
I’m very satisfied the service
3/3/2026
Noreen R. VERIFIED CUSTOMER
Cry
3/3/2026
Geza G. VERIFIED CUSTOMER
Great.
3/1/2026
Sydney S. VERIFIED CUSTOMER
Selena did a great job explaining things to me and she added a coupon on my wheel alignment without me even asking about it. Great service from this queen!
3/1/2026
Gizela C. VERIFIED CUSTOMER
Thanks for the great job
2/28/2026
Katie T. VERIFIED CUSTOMER
Aaron was great! Very efficient and helpful!
2/28/2026
Toni M. VERIFIED CUSTOMER
Excellent service
2/28/2026
Brenda W. VERIFIED CUSTOMER
Fantastic exceeded expectations
2/28/2026
Denise S. VERIFIED CUSTOMER
Steve was great! Total satisfaction with him and team.
2/28/2026
Nicholas G. VERIFIED CUSTOMER
Teams great!!
2/28/2026
Rachel K. VERIFIED CUSTOMER
Great professional staff. Quick and easy.
2/28/2026
Alok J. VERIFIED CUSTOMER
Very professional, Aaron had a such a joyful, helpful and welcoming personality that the whole experience felt great. The video evaluation, assessment and pictures of the work that needed to be done was very helpful. The whole process right from driving in to the service center, to getting checked in, to following your progress, to finally the payment was extremely streamlined and smooth.