I brought it in with 2 problems, got it back with the same 2 problems. Also was lied to about what was done.
2/14/2026
Warren J. VERIFIED CUSTOMER
The service waiting area (where the employees check us in and out) needs to be larger. We were all in each others way and bouncing into each other
2/14/2026
Keli S. VERIFIED CUSTOMER
Adrianna and the shuttle driver who took me home the day I dropped off my car were fantastic. Good team.
2/14/2026
Frederic W. VERIFIED CUSTOMER
Good experience. I will be back.
2/13/2026
Abraham H. VERIFIED CUSTOMER
Aryn is awesome. Great service
2/13/2026
Melinda E. VERIFIED CUSTOMER
KJ offered superior customer service. He checked previous maintenance records and found my battery was still under warranty. He communicated throughout my stay, projected realistic wait times and was very polite and professional. This was a very pleasant experience largely the result of the care he provided!
2/13/2026
Sharon W. VERIFIED CUSTOMER
So glad you were able to fit me in on such short notice. I appreciated the shuttle ride. Aaron was extremely helpful explaining what needed to be done. I know I can count on you r staff to keep me rolling efficiently & at a fair price.
2/12/2026
Abraham H. VERIFIED CUSTOMER
Aryn is awesome! Very good customer service
2/12/2026
Diane H. VERIFIED CUSTOMER
I waited 2 hours for a tire rotation. My car was in the exit bay for quite some time before I asked someone in service to check me out. The original person who checked me in was no where to be found. The gentleman who printed my paperwork was very nice. I will go back to Victory Toyota.
2/12/2026
June S. VERIFIED CUSTOMER
I’am writing to share my concerns regarding my recent service visit on 02/10,11
When we dropped off the vehicle, we were told we would receive a call when it was ready for pickup. We did not receive any call, and after waiting all day, I contacted the dealership the following morning. At that time, I was informed that the vehicle had actually been ready since the previous day.
When we arrived to pick up the car, we were told someone would bring it around shortly. After waiting for an extended period, I asked again and was then informed that the vehicle had already been parked outside and was ready. Additionally, we were told the key was inside the car, but it was not.
I understand that busy days happen, but the repeated lack of communication made the experience frustrating and inconvenient. Clear and timely updates would have made a significant difference.
I am sharing this feedback in hopes that it can help improve communication and customer experience moving forward. I would appreciate your acknowledgment of this concern.
Thank you for your attention.
2/11/2026
Robert P. VERIFIED CUSTOMER
Sam was very efficient and helpful.
2/11/2026
Betty Jo. VERIFIED CUSTOMER
Aryn was pleasant and helpful
.
2/11/2026
Jason K. VERIFIED CUSTOMER
Great customer service.
2/11/2026
Woodrow W. VERIFIED CUSTOMER
Kenric always provides excellent service, and I trust his advice and recommendations.
2/10/2026
Cynthia W. VERIFIED CUSTOMER
Excellent
2/10/2026
Kim A. VERIFIED CUSTOMER
Excellent from start to finish.
2/10/2026
David L. VERIFIED CUSTOMER
Aaron delivered top-notch customer service. I was thoroughly impressed.
Thanks
2/10/2026
Shauna W. VERIFIED CUSTOMER
Steve was absolutely awesome! I’ve had my cars serviced there for over 15 years & he was one of the best!!!
2/10/2026
Gordon E. VERIFIED CUSTOMER
Very helpful and easy to deal with thank you so much