It took 2 hours for my scheduled service to complete. Before start, I was told it's one hour though. No reason provided for the delay. I had to reschedule my day plans. If I had to guess Toyota served something or someone else during my service time.
2/22/2026
Thomas B. VERIFIED CUSTOMER
Steve Grillo and the Service Manager Steve took appropriate action regarding the failures of technician that very could cost a very expensive motor. I appreciated their transparency regarding the cause of the oil leakage and their time spent with me regarding a resolution.
2/21/2026
Michael O. VERIFIED CUSTOMER
People in service were unable to explain charges on my bill - admitted double charges for things - so disappointed - my wife and I love Toyota and are going to buy a new car this year - had a great experience talking to sales people but won’t be back after such a problem with service girl picking up the car - sorry
2/21/2026
Stefanie E. VERIFIED CUSTOMER
I was never called when my service was complete. I had to make the call at 5:30 pm
2/21/2026
Alonzo G. VERIFIED CUSTOMER
When I made the appointment and when I dropped it off, I stated that neither of the key fobs will remote start the vehicle. I also mentioned that the backup key gets weird with the alarm system when the main key is not with it. Somehow that got turned into the "lock/unlock not working" which was not the issue. Remote start still does not function.
2/21/2026
Larry J. VERIFIED CUSTOMER
The service of the car way too long. On several occasions I was told the car would be ready in a few minutes and then I had to wait several more minutes. It took over three hours to complete the service.
2/21/2026
Reinhard B. VERIFIED CUSTOMER
Adrianna is always very professional, helpful and friendly.
2/21/2026
Kristy L. VERIFIED CUSTOMER
The one thing that I did ask fixed for was the driver side lock, and it didn’t work yesterday again with the key fob. And I’m curious, I set the appointment up with one service advisor and another one took it. I usually do first available or it doesn’t matter but the last few times I really liked who I worked with. I’m just curious how come that happened?
2/20/2026
Sandra N. VERIFIED CUSTOMER
Service was what I expected, Kendrick was helpful, communications were good as he listen to my concerns and he provided information for my next visit. 5 Star service!
2/20/2026
Ann S. VERIFIED CUSTOMER
Steve is outstanding to work with.
2/20/2026
Mohammad S. VERIFIED CUSTOMER
Very professional work
2/20/2026
James D. VERIFIED CUSTOMER
Aaron was courteous and helpful.
2/20/2026
Daniel O. VERIFIED CUSTOMER
Nice people ,good customer service.
2/20/2026
Cynthia H. VERIFIED CUSTOMER
I’m very happy with the excellent level of service Kenric has been providing. He always goes above and beyond. I’ve even spoken to him over the phone on a Saturday and he walked me through the issue I was having with the key fob. Kenric and the Westside Toyota Service Team are exceptional!
2/19/2026
Steve B. VERIFIED CUSTOMER
good job on my service
2/19/2026
Taylor L. VERIFIED CUSTOMER
Kenric is amazing and always a pleasure to work with!
2/19/2026
David S. VERIFIED CUSTOMER
The software upgrade for the recall seems to have created CarPlay issues rather than resolved.
Feel I was scammed $150 for an alignment. The visual system stated an issue but no data to make a decision. Offered a “deal” of $119 + tax but final bill included a shop fee of ~ $5. No results at checkout to review, but found a report on my dashboard. Front left tire only out and it was less than 0.2 degrees. Why not charge less for the test and then decide for an alignment? How accurate is the visual system?
2/19/2026
Chris Z. VERIFIED CUSTOMER
Aaron was a rockstar - 10/10 would recommend.
2/19/2026
Stella P. VERIFIED CUSTOMER
Never got recommended sheet about what needed to be done.
2/18/2026
Ron S. VERIFIED CUSTOMER
Coupon submitted was 20% off. My invoice only reflects 10% off received.