I'm very satisfied with the service I received! Thank you!
2/27/2026
Elizabeth P. VERIFIED CUSTOMER
Selena was great, the person prior to her never scheduled my car to get repaired, when I came in there was no record of me coming in for service that day. They sorted that out, then they had to order the part, if that would have been done prior to me coming in for service that would’ve happened. I brought my car in 7 days prior to, they knew what had to be repaired. I had to leave my car and take one of their rentals. It was inconvenient.
2/27/2026
Dawn F. VERIFIED CUSTOMER
Very easy to communicate with, very nice and approachable, very helpful! A++++ experience!
2/26/2026
Angel F. VERIFIED CUSTOMER
Sam was great in helping me with the process in getting my vehicle serviced with no problems. Thank you Sam and keep up the good work.
2/26/2026
Brandon C. VERIFIED CUSTOMER
Aaron was awesome. He was very friendly and outgoing. He made my experience with westside Toyota very enjoyable. He deserves a raise!!
2/26/2026
Robert B. VERIFIED CUSTOMER
Every one in the facility were not very professional and helpful but friendly
I will be back,
Thank you all for making this a great visit
2/26/2026
Jerry W. VERIFIED CUSTOMER
Steven was very helpful in multiple ways. After receiving the Recall Notice a couple months ago I had not seen any status updates. I visited Westside Toyota on a Saturday and Steven researched the issue and found a resolution was available. He then proceeded to have an order submitted for the necessary parts. These arrived the following week and he contacted me to setup a time to have the Recall taken care of. He met me when I brought my Supra in and arranged for me to be shuttled back to my home. He called again my car was ready. Terrific effort and service from Steven. Great job!
2/26/2026
Quinn P. VERIFIED CUSTOMER
Always Top! Love the new checkout process, too.
2/26/2026
Christopher L. VERIFIED CUSTOMER
Aaron was courteous and professional. He made my visit welcoming and hassle free. A valuable asset for your toyota team.
2/26/2026
Barbara S. VERIFIED CUSTOMER
A thank you to Steven Grillo service advisor at West Side Toyota North Olmsted who had a professional approach with my car repair concern on Wednesday afternoon February 25, 2026.
As I drove into the dealership wanting my car fixed of a mechanical problem.
He put me at ease and truly listened to me about my car repair concern and assured me he would do everything he could to get it fixed by that afternoon and he and the rest the staff at West Side Toyota of North Olmsted did. For that I am totally grateful.
Rest assured my wife and I will always take our two cars to West Side Toyota North Olmsted for our car's maintenance and repair and I recommend that you do the same and ask for Steven Grillo service advisor at West Side Toyota North Olmsted to help you. Steven helped me and he will help you too.
2/26/2026
Jared L. VERIFIED CUSTOMER
Aaron always does a great job.
2/26/2026
James P. VERIFIED CUSTOMER
My oil change and tire rotation was supposed to cost $79 because I had a discount card. There was an extra $9.89 charges for “shop supplies” added on. No explanation what those supplies were. This seems like a sneaky way to jack up the price. I’d think twice about coming back for service at Westside Toyota.
2/26/2026
Eric M. VERIFIED CUSTOMER
Everything was ok except the maintenance reminder notification was not reset. Not that big of a deal but just letting you know.
2/25/2026
Laura G. VERIFIED CUSTOMER
I was particularly pleased to work with the service manager Sam who made it possible for me to get my car back while I had to wait for a part to come in.
Toyota should really do a better job of setting their employees up for success - providing only 3 of 4 pieces of a part for repairs is unacceptable.
2/25/2026
Bob S. VERIFIED CUSTOMER
Always extremely friendly and helpful service agents. And the work actually gets it done in a reasonable amount of time while we wait. And the entire experience is incredibly well organized
I've said this before but the prices at all dealerships including this one Or outrageous compared to our local mechanic. So I can't keep affording Coming to a dealer. Westside Service agents do make sure that all the coupons are being used and that does lower the price some. But I still treat West Side as the service of last resort, not because there's anything at all wrong with the service but just because I have to look elsewhere for less expensive options
2/25/2026
Caitlin G. VERIFIED CUSTOMER
Rick did a great job keeping me updated on the process.
2/25/2026
James P. VERIFIED CUSTOMER
Multi-point inspection form did not reflect what was done.
2/25/2026
Viola H. VERIFIED CUSTOMER
Diligent
2/24/2026
Patricia F. VERIFIED CUSTOMER
Brought to my attention that fluid was not color it should have been and should be rectified as
Soon as possible.