I had a 8:00 appointment for an oil change and tire rotation! I was told it would take 1 hour to 1 1/2 hours max which is ridiculous for that service but I didn’t have a choice! My app showed my car was done and in a parking spot at 8:40. Nobody came to get me, at 9:40 which was an hour after the work was complete I went out to the service advisor to see why nobody had come to get me after many people were in and out of the waiting area ahead of me! I could see my truck parked and when I went to rigio he said in my defense I did say it would be done by 9:30. I stated my car had been sitting in the parking spot for an hour. Then asked if I wanted the coupon for the oil change and I said I thought it was done here and I got a very sneaky. Answer of we don’t do car washes here.! I will never return to this dealership again! This is the second time I have had an issue the first time was for a recall you made the appointment with me, dropped a vehicle off and then proceeded to call me to tell me you didn’t have the part for it. Extremely inconvenient. Again I will no longer be servicing my vehicle at this dealership.
10/18/2025
Victoria W. VERIFIED CUSTOMER
Thanks Julian!! You’re always pleasant and helpful. Appreciate your time.
Thank you Serra Toyota. Appreciate your work.
Victoria
10/18/2025
David S. VERIFIED CUSTOMER
Service guidelines have the Tacoma at 50000 mile rotation and 10000 mile oil change. Jacobscare is 5000 or 6 months. Tech put a service sticker for 3 months or 3000 in the vehicle. How does a certified Toyota tech not know the recommendations of the manufacturer or the service program from the seller?
10/18/2025
Zachary H. VERIFIED CUSTOMER
Gurpreet is a pleasure to work with.
10/18/2025
Michele H. VERIFIED CUSTOMER
My service advisor Gilberto gave 110% above and beyond for great customer service. Thank you.
10/17/2025
R L. VERIFIED CUSTOMER
Appreciative Mr. ****for taking the time to help me decide on the right tire for my vehicle and my budget. Every was very welcoming and service was great!
10/17/2025
Salman A. VERIFIED CUSTOMER
General Manager Housse, he messed up things. they do not have sensors in their docs, it broke my spoiler while I was pulling back my car. general manager asked for my insurance and without my consent he sent his guy to search for my insurance in my car. he searched it in my car without my permission. Actually he should pay for breaking my car's spoiler. When I said him,I'm in an urgency and I will come back and discuss on this, he said to leave something valuable assest and then go. later he asked my id, I gave my id and was leaving. he took print of my ID and sent my ID back with his guy. it was very bas experience and a really bad behavior.
10/17/2025
Andrea S. VERIFIED CUSTOMER
Michael was very polite. He always is. Very professional and informative.
10/17/2025
Michael M. VERIFIED CUSTOMER
Julian was professional and respectful as well as knowledgeable.
10/17/2025
Christine H. VERIFIED CUSTOMER
Every time I come in, you say I need an alignment. I just got new tires not even a year ago and they’re fine and I know my alignment is it drives straight I know cars so I wish they wouldn’t push other things on you when you don’t need it.
10/17/2025
Brenda K. VERIFIED CUSTOMER
Respectful, professional, and timely.
10/17/2025
Chris S. VERIFIED CUSTOMER
Excellent customer service....he went above and beyond to assit with my concerns.
10/17/2025
Cheryl M. VERIFIED CUSTOMER
I’m completely satisfied with the service Cesar Becerra provided.
I’m never had bad service from Don Jacobs and I’m very pleased that Serra didn’t change a thing.
10/16/2025
Virginia F. VERIFIED CUSTOMER
Julian was perfect, polite, kind, friendly, found me a coupon, researched my last service records for coolant flush and changed my address. Loved working with him!
10/16/2025
Teresa J. VERIFIED CUSTOMER
Did a great job
10/16/2025
John H. VERIFIED CUSTOMER
You forgot to put a tire stem cap back on. I’ll try to get there Saturday for a replacement.
10/16/2025
Nelson S. VERIFIED CUSTOMER
Rigo is a very courteous, and knowledgeable rep. It was a pleasure working with him.
10/16/2025
Juan P. VERIFIED CUSTOMER
Service advisor was really detailed on his explanations about what was needed to be done in the vehicle.
Very good service
10/16/2025
Asim K. VERIFIED CUSTOMER
perfect!
10/15/2025
Charity F. VERIFIED CUSTOMER
Togo is always kind and supportive. He takes his time to explain everything to me and makes sure I’m happy with the solution.