This was my second service at your location. Have had a good experience both times. Keep up the good work and the coupons.
10/23/2025
Scot G. VERIFIED CUSTOMER
Great service as always
10/23/2025
Meghan G. VERIFIED CUSTOMER
Chris was not very friendly and approachable when I first dropped off my vehicle. He looked at me like it was an inconvenience and said “well… what are you here for?” I came for a tire rotation (my last free one included in my Toyota plan). Chris mentioned two additional maintenance items I was due for, so I agreed to those. Chris called me and notified me that my washer fluid reservoir was leaking and I would need a replacement. Online, it said it was $205 and I agreed to this. Chris did not tell me this was the cost of the diagnostic, and then I almost paid an additional $500 for the reservoir. I was given no warning from Chris. I called to cancel this. He did refund me for the misunderstanding. My car still took 5+ hours to finally be ready. When my father picked up my car for me, they saw Chris had charged me for the tire rotation (the one that’s supposed to be free and what I originally came in for), an additional diagnostic test that was not done, and then the two other maintenance tasks I agreed to. It was such a mess, and aside from the refund for diagnostics, Chris was not helpful and just overall rude. I will NOT be returning to Serra Toyota.
10/22/2025
Sreelatha R. VERIFIED CUSTOMER
Gilberto was nice n pleasant n accommodating
10/22/2025
Dillon V. VERIFIED CUSTOMER
Slight time delay. Between being “done” and getting a call. I know there was probably a lot of work. It is what it is. Man power is hard to come by and I do not know full story. Great service, better rig. Till we meet again.
10/22/2025
Andrew L. VERIFIED CUSTOMER
Keep up the good work…
10/22/2025
Randy G. VERIFIED CUSTOMER
Good service and on time
10/22/2025
Carlos L. VERIFIED CUSTOMER
Good services and friendly advisers
10/22/2025
Chris L. VERIFIED CUSTOMER
All around great service!
10/22/2025
Abdellah S. VERIFIED CUSTOMER
Poor service.
10/21/2025
David O. VERIFIED CUSTOMER
We were completely satisfied with our oil change and no pressure on other work we may have to have done in the future!
Thanks!
10/21/2025
Susan F. VERIFIED CUSTOMER
All was good with the appointment and was very pleased and satisfied with the service.
10/21/2025
Alicia H. VERIFIED CUSTOMER
Everyone is fabulous
10/19/2025
Mark A. VERIFIED CUSTOMER
Never have a bad experience with Rigo and your whole Service Team . He is a very professional and helpful Service Advisor always providing excellent Service .
10/19/2025
Julie A. VERIFIED CUSTOMER
Perfect service as always. And they did it so quickly.
10/18/2025
PAIGE Y. VERIFIED CUSTOMER
Julian was one of the best service technicians I’ve ever had. He was attentive, quick, and has a great personality. No one enjoys bringing their car in for service early in the morning, but Julian made great conversation and took great care of me. 10/10 Julian! Great job.
10/18/2025
SUNIL P. VERIFIED CUSTOMER
I am totally disappointed with the service at both during checkin and check out. When I enquired about the coupons, they were not telling me anything friendly and were difficult to work with. Also, my issue with the noise coming from passenger side is till not fixed as I hear the noise still coming. I have paid ~$500 for this fix and I see that it's still not fixed. I need help expediting this and getting my car fixed, ASAP! Sunil
10/18/2025
Manee J. VERIFIED CUSTOMER
I was assisted by Julian and he did a great job in taking care of all my needs. I am satisfied with my service. Thank you! Keep up the good work Serra Toyota team!
10/18/2025
Paul E. VERIFIED CUSTOMER
Totally satisfied....
10/18/2025
SHARON M. VERIFIED CUSTOMER
Rigo will be the best reason I will only get work done at Serra Toyota! He is an exemplary member of your Toyota team. I cannot recommend him enough! Thank you again for an outstanding experience in your service department!