Serra Toyota Auto Repair Service

Was friendly, knowledgeable and helpful. I was in and out

My service advisor was rigo ramirez. He returned my call in a very timely matter. He was very accommodating for the date and time of my appointment. He explained in detail want this appointment would entail. Came into the lounge and kept me updated. He is a true professional and you are very fortunate to have him on your staff.

Everyone was so wonderful and helpful. I felt you all earned and deserved my total trust, respect and gratitude.

Efficient and easy to work with. Experienced representative.

I had amazing service starting with Rigo he was awesome Got me set up explained every question I had when I came into pick up my car on Monday Cesar was super cool got me in and out no complaints at all.

Could not find paper work

The switch to Serra appears to have streamlined the service experience slightly. Thank you.

As always Rigo was very helpful , professional and very communicative . Excellent service as always . This is why I bring my vehicle to Serra ! Thank you !

Great service! Rico was so nice and explained everything so clearly. Great experience and glad I choose Toyota!

This was my first time at Serra since it changed ownership from Don Jacobs. I asked Rigo how the transition has been and he only had positive things to say. Upon arrival, I noticed an increase in positive energy and appreciated the smoother pickup process.

All my experience with AJ white has been great and always exceeds my expectations.

Good service

Excellent customer service from Gilberto. Very professional also!

Did very well ????

The entire staff are great!

1) it took nearly 15 minutes to get checked in, and 2) after I signed up for 30k service for $217, I was then informed I needed two additional services which nearly doubled the cost. If it’s important that the services in question be done at 30k miles then those services should have been included in the original estimate (last minute costly surprises leave a bad taste in one’s mouth).

I would give zero stars if that were an option. Brought my truck in for a few different issues, and while trying to explain to Michael, he didn't even seem interested in listening and continued to push buttons on his iPad, never making eye contact. After leaving my truck with you all day, I never received a call that you were finished with it, add i was expecting one to discuss what issues were found and if i wanted to proceed with any additional service. After calling at 4pm, I told them I still wanted the alignment issue addressed, which was what I told him when dropping off the truck. He said he'd get it on the rack right away, but here it is at 7pm now and I can't get a hold of any of the service managers and I have no idea on the status of my truck. Very poor experience, especially for the money I'm spending and inconvenience of being without my truck.

He was happy, helpful, and informative. This was the First time someone was attentive and easy to work with.

Ok

First of all, Mike the Service guy lacks better customer service. Not saying he was rude but he wasn’t approachable. I first dropped off my car on Nov. 4th, it was in the shop for 45mins and the issues were diagnosed. That same night, I told Mike, I would like him to order the part for Charcoal canister. He told me, he would order from Lexus and would take 1 day. I didn’t hear back from anyone, so I called Nov. 8th asking Mike if the part had came in. His response “I don’t know, I need to check with our Parts Department.” He then called me back that same day and said my part would be in on Tuesday(Nov. 11th). Makes me wonder, was my part really ordered when he said it was going to be? Or did he ordered it after I called on Saturday? Either way, a call should’ve been made to me informing of when the part was coming. Then, when I drop off my car on Nov. 12th(a little passed 5pm), Mike said “we may be able to get it done tonight.” I never got a call that Wednesday , which I was fine with. On Thursday morning at 7am I get a text from your dealership saying my car is ready for pickup. Find it hard to believe someone finished my car at 7am when your actual service hours start at 7am. Which makes me think my car was most likely done on Wednesday night and I never got a call. Then, when I go pick up my car on Thursday, Nov. 13th, I was shocked the labor cost(specially when my car was probably worked on for about 2.5hrs). Not only that but when I laid and asked Mike where my car was parked, he said “it should be right outside by this door.” I looked and looked and wasn’t able to find my car. Thankfully, my husband had his car, I got in it and I was able to find my car in your lot, not even close to the service area. For the amount I paid, the least you could offer customers are clear instructions and better communication from your staff. I am hoping after this service, the engine light doesn’t come on again and hope you resolved the issue. I do not care to go back to Mike for any of my future services.