Totally professional advisor! Efficient, tactful, skilled with knowledge base and a team player.
11/2/2025
Cristlyn K. VERIFIED CUSTOMER
Excellent service from Rigo! He was extremely helpful, knowledgeable and took the time to listen to my concerns and questions. Very grateful for his time and expertise during my service today!
11/2/2025
Timothy J. VERIFIED CUSTOMER
Positives: Gilberto was fantastic to work with. He deserves a raise. The service was timely and it seems like it was professionally done.
Negatives: Prices have gone up. I will be looking elsewhere for future service. Additionally, they did not remove the foot paper and seat plastic after my car was ready for me. I was also not given a mail in rebate for my new tire purchase.
11/2/2025
Michael B. VERIFIED CUSTOMER
Chris did a great job letting me know what was going on.
The only neg. Comment:
I had to wait a long time for the shuttle after I was told that my car was ready to be picked up. Approximately, 2 hours, I had to come and pick it up on my own.
Otherwise, I’m satisfied so far!
11/1/2025
Dukens D. VERIFIED CUSTOMER
Left a scratch on my driver side mirror
11/1/2025
Julie A. VERIFIED CUSTOMER
An excellent job as always. Thank you very much.
11/1/2025
Salman H. VERIFIED CUSTOMER
Very good service
11/1/2025
Bonnie B. VERIFIED CUSTOMER
Excellent job
11/1/2025
Richard D. VERIFIED CUSTOMER
All went well
11/1/2025
Peggy W. VERIFIED CUSTOMER
AJ was great! His humor made it pleasant. I got what needed fixing, fixed & an inspection I wasn’t expecting! NICE!
Thank you for the great service.
10/31/2025
Susan H. VERIFIED CUSTOMER
Gilberto was very nice & answered all my questions. He made sure to help me get to the waiting area & car due to my limited mobility at this time. Because of the length of time this service was going to take, he offered transportation back to my place which I appreciated (much more comfortable)
10/31/2025
Sheila B. VERIFIED CUSTOMER
He was very professional.
10/31/2025
Timothy D. VERIFIED CUSTOMER
My service person was very helpful. He relaid any and all information I needed to know regarding my vehicle, he made sure I was in and out in a timely manner.
10/31/2025
Kathleen H. VERIFIED CUSTOMER
All the service reps were respectful & explained all to me. I happened to be in with one situation then back within 7 days with the same problem. Hopefully, Serra won’t be seeing me anytime soon. A big thank you to Chris for coming in on his day off to get me up to speed on my vehicles the final diagnosis.
10/30/2025
Sally Ann. VERIFIED CUSTOMER
Cesar was great. Efficent and honest. I would request him the next time I come in.
10/30/2025
Susan C. VERIFIED CUSTOMER
Felt like royalty getting my oil changed here compared to take 5.
10/30/2025
Susan D. VERIFIED CUSTOMER
We were getting tires it was buy 3 get 1 for 1.00 only 3 came in so we had to wait we did get a rental for free Cesar was very nice and then when we needed the alignment the vehicle ahead of ours was to heavy and broke the machine so we had to make a appointment to come back and have that done. Cesar did give us 10.00 off but that really didn't do much for all our frustration.
10/30/2025
Cynthia M. VERIFIED CUSTOMER
Michael was very pleasant to work with
10/30/2025
Ruth G. VERIFIED CUSTOMER
My 2003 Sequoia was purchased and serviced at the 27th street DJ/Serra location. I have confidence and trust the service team. They have kept our pony going for over 300K miles. Thanks!
10/30/2025
Linda L. VERIFIED CUSTOMER
I was treated very nicely and appreciated the shuttle ride back to my house and then again to pick up my car when it was done.