Very professional and friendly service. Repairs were done in a timely manner and when finished we were notified by phone.
10/24/2025
John B. VERIFIED CUSTOMER
Fast and very efficient
10/24/2025
Matthew B. VERIFIED CUSTOMER
Rigo is friendly and professional. He makes you feel very comfortable in an uncomfortable , like your talking to a friend
10/24/2025
Simon P. VERIFIED CUSTOMER
Exelent service
10/23/2025
Cynthia L. VERIFIED CUSTOMER
Great service. 4 stars for me.
10/23/2025
Linda L. VERIFIED CUSTOMER
AJ White was very nice and respectful. He explained everything to me and told me when my car would be ready. He kept me updated regarding my car. I received a text when it was ready. I got my car back 3 hours earlier than expected.
10/23/2025
Daniel C. VERIFIED CUSTOMER
AJ has always been great.
10/23/2025
Michael H. VERIFIED CUSTOMER
The rep was friendly and kept me up to date.
10/23/2025
Angela L. VERIFIED CUSTOMER
Always great customer service, Rigo and the manager AJ are always awesome.
10/23/2025
Gregory F. VERIFIED CUSTOMER
Friendly ,supportive. A special thanks to Max for setting the appointment up. Your loan soe ialist Joe also very helpful.
10/23/2025
Steven V. VERIFIED CUSTOMER
This was my second service at your location. Have had a good experience both times. Keep up the good work and the coupons.
10/23/2025
Scot G. VERIFIED CUSTOMER
Great service as always
10/23/2025
Meghan G. VERIFIED CUSTOMER
Chris was not very friendly and approachable when I first dropped off my vehicle. He looked at me like it was an inconvenience and said “well… what are you here for?” I came for a tire rotation (my last free one included in my Toyota plan). Chris mentioned two additional maintenance items I was due for, so I agreed to those. Chris called me and notified me that my washer fluid reservoir was leaking and I would need a replacement. Online, it said it was $205 and I agreed to this. Chris did not tell me this was the cost of the diagnostic, and then I almost paid an additional $500 for the reservoir. I was given no warning from Chris. I called to cancel this. He did refund me for the misunderstanding. My car still took 5+ hours to finally be ready. When my father picked up my car for me, they saw Chris had charged me for the tire rotation (the one that’s supposed to be free and what I originally came in for), an additional diagnostic test that was not done, and then the two other maintenance tasks I agreed to. It was such a mess, and aside from the refund for diagnostics, Chris was not helpful and just overall rude. I will NOT be returning to Serra Toyota.
10/22/2025
Sreelatha R. VERIFIED CUSTOMER
Gilberto was nice n pleasant n accommodating
10/22/2025
Dillon V. VERIFIED CUSTOMER
Slight time delay. Between being “done” and getting a call. I know there was probably a lot of work. It is what it is. Man power is hard to come by and I do not know full story. Great service, better rig. Till we meet again.