No effort made to serve customers in the order they arrived. I had a 7am and two cars that arrived after me were helped first because the service rep in my bay was slow.
11/8/2025
Jesus C. VERIFIED CUSTOMER
Im so happy
11/8/2025
Carole S. VERIFIED CUSTOMER
He tried to help but communications were not working with me - service dept. & him but he tried his best .. have to come back next week & try again …hopefully they will figure out the problem & fix it
11/8/2025
Shelby D. VERIFIED CUSTOMER
Wow he did an amazing job!
11/8/2025
James C. VERIFIED CUSTOMER
RO#969140, The Toyota maintenance recommendation at 20,000 miles required a tire rotation. On my multi-point vehicle inspection report “tire rotation” was not checked. Additionally, when we bought the vehicle from Don Jacob’s Toyota we were guaranteed a car wash voucher with each maintenance visit, I didn’t receive a voucher with yesterday’s service. I sincerely hope that with the sale of Don Jacob’s Toyota that the family friendly atmosphere and promises were not sold off as well. Jim Carter
11/7/2025
Kathleen H. VERIFIED CUSTOMER
Chris & your entire team were excellent. Appears the issue with my newer to me 2022 RAV4 was a bit of a frustrating situation (pin hole in the gas line). I appreciate Chris’ attention to detail & keeping me informed. In this case I can say “Three times IS a charm.”
To all, Thank you!!
11/7/2025
Elizabeth S. VERIFIED CUSTOMER
Gilberto was friendly, attentive, and provided excellent service.
11/7/2025
Elizabeth M. VERIFIED CUSTOMER
The service man was very good and thorough with his explanations. That said, $109 for an oil change is ridiculous! I will not be back.
11/7/2025
Linda L. VERIFIED CUSTOMER
Rigo was very helpful and courteous -thank you for such great customer service
11/7/2025
Thuc V. VERIFIED CUSTOMER
Good service
11/7/2025
Daniel A. VERIFIED CUSTOMER
Shuttle is a great service!
11/7/2025
Marcus G. VERIFIED CUSTOMER
He was very friendly and prompt. Job well done Chris!!
11/6/2025
Diane C. VERIFIED CUSTOMER
He was very pleasant, and efficient. Smooth and easy process… thank you
11/6/2025
Mia S. VERIFIED CUSTOMER
Everyone was very nice & it was a fast process! Thank you!
11/6/2025
Stuart H. VERIFIED CUSTOMER
Friendly, great service. Went out of his way to make sure i had the best price & don't always get that from the service department.
11/6/2025
Christy W. VERIFIED CUSTOMER
Rigo was great. I told him exactly what my issues were. He was on it and showed me the technicians video and explained everything thoroughly. Not only that, he was friendly yet professional. I felt 100% comfortable with his advice and knowledge. Thank you for a great experience.
11/6/2025
Becky K. VERIFIED CUSTOMER
Cesar did an excellent job helping me with my tire issue and also helped me get an unexpected recall repair done. He went above and beyond and cautioned me about my other tires needing to be replaced soon. He's an excellent Service Writer with great customer care being his utmost priority.
11/6/2025
Cheryl A. VERIFIED CUSTOMER
Mr. Singh was professional and courteous. He explained what would be done today, and when I should plan my next visit.
11/5/2025
Theresa T. VERIFIED CUSTOMER
left waiting in room for an extra hour after my car was done. nobody came to tell me. i plan to take my business elsewhere