It seems there is lots of miscommunication between departments. I was called to come in and address my recall only to be told there was no remedy. It was frustrating to hear so many different things between setting up the service appointment compared to what the service personnel were saying in the garage.
11/19/2025
Cleaster S. VERIFIED CUSTOMER
Great work and timely. Thank you for being so precise and very informative.Thanks for your time and input.
11/19/2025
Mary A. VERIFIED CUSTOMER
Gurpeet Singh was patient, clear explanation of service and repairs needed Customer focused...He kept me informed of updates that arose during the process...
11/19/2025
Sherwood D. VERIFIED CUSTOMER
Aj is aways helpful for me,he does his best service with a smile always i will be doing more business with him
11/19/2025
Joanne I. VERIFIED CUSTOMER
Rigo was very helpful and explained what was recommended to be done now and in he future. He was very nice and not at all pushy.
11/19/2025
James D. VERIFIED CUSTOMER
Was friendly, knowledgeable and helpful. I was in and out
11/19/2025
Jeanne V. VERIFIED CUSTOMER
My service advisor was rigo ramirez. He returned my call in a very timely matter. He was very accommodating for the date and time of my appointment. He explained in detail want this appointment would entail. Came into the lounge and kept me updated. He is a true professional and you are very fortunate to have him on your staff.
11/18/2025
Leigh S. VERIFIED CUSTOMER
Everyone was so wonderful and helpful. I felt you all earned and deserved my total trust, respect and gratitude.
11/18/2025
Roger D. VERIFIED CUSTOMER
Efficient and easy to work with. Experienced representative.
11/18/2025
Davion G. VERIFIED CUSTOMER
I had amazing service starting with Rigo he was awesome
Got me set up explained every question I had when I came into pick up my car on Monday Cesar was super cool got me in and out no complaints at all.
11/18/2025
Williams D. VERIFIED CUSTOMER
Could not find paper work
11/17/2025
John S. VERIFIED CUSTOMER
The switch to Serra appears to have streamlined the service experience slightly. Thank you.
11/16/2025
Mark A. VERIFIED CUSTOMER
As always Rigo was very helpful , professional and very communicative . Excellent service as always . This is why I bring my vehicle to Serra ! Thank you !
11/16/2025
Chloe G. VERIFIED CUSTOMER
Great service! Rico was so nice and explained everything so clearly. Great experience and glad I choose Toyota!
11/16/2025
Marquez G. VERIFIED CUSTOMER
This was my first time at Serra since it changed ownership from Don Jacobs. I asked Rigo how the transition has been and he only had positive things to say. Upon arrival, I noticed an increase in positive energy and appreciated the smoother pickup process.
11/16/2025
Joseph S. VERIFIED CUSTOMER
All my experience with AJ white has been great and always exceeds my expectations.
11/16/2025
Ciso'S Landscaping. VERIFIED CUSTOMER
Good service
11/16/2025
Angela L. VERIFIED CUSTOMER
Excellent customer service from Gilberto. Very professional also!