My wife and I are pleased with the way Mr. Becerra listened to our concerns and pursued a solution to the problem.
12/29/2025
Steven D. VERIFIED CUSTOMER
Service mane could not answer any of my questions and did not have the Service performed as I asked him to.
12/28/2025
Andy S. VERIFIED CUSTOMER
Excellent customer service. Very happy with the ease of making the appointment, being taken care of upon arrival and checkout ease.
12/28/2025
Ivan C. VERIFIED CUSTOMER
Rigo is a good assistant assessor
12/28/2025
Jose J. VERIFIED CUSTOMER
Cesar was extremely knowledgeable & helpful with the vehicle process. Glad he was the person to help me out.
12/28/2025
Chad C. VERIFIED CUSTOMER
John was helpful and explained everything we needed to know. The service also went quicker than we had expected.
12/28/2025
Ghialong X. VERIFIED CUSTOMER
Good.....
12/27/2025
Thomas B. VERIFIED CUSTOMER
While my service advisor has excellent customer service skills, I was surprised and frankly disappointed to learn that the charges were higher than I was initially quoted. The shop supplies and tax contributed to the higher total. On the positive side, my service advisor, Cesar Becerra, actively listened to my concerns and countered with a $50 discount. I found his effort to “make it right” commendable. As a result, I would reach out to Cesar in the future for service issues.
12/27/2025
Michael F. VERIFIED CUSTOMER
Very satisfied! And thank you John for the ride home while my vehicle was being serviced!
12/27/2025
Kelly B. VERIFIED CUSTOMER
Gilbert was GREAT! He did and handled things appropriately. I’m however HIGHLY disappointed that 5 tire rotations performed by this facility- and never in one of those instances was a recommendation for an alignment provided. This negligence on behalf of the service department, that I am trusting to provide accurate recommendations for service, results in a vehicle that is not even 2 years old needing 4 new tires. The trust is broken - I rely on the guidance and recommendations of the service department to ensure required maintenance is performed.
12/27/2025
Molly T. VERIFIED CUSTOMER
Great service, thank you!
12/27/2025
Lisa B. VERIFIED CUSTOMER
He explained alot before & after my appointment. Thorough & polite.
12/27/2025
Amir D. VERIFIED CUSTOMER
Michael Alton demonstrated a very high level of knowledge, professionalism and dedication to addressing my concerns and questions, as a customer. I highly recommend him as a service advisor at Serra Toyota.
Amir D
12/24/2025
Reo Motors. VERIFIED CUSTOMER
Aj is the best, thank you Serra toyota for having him as service adviser, aj white is great
12/24/2025
Harbans K. VERIFIED CUSTOMER
Thank you Kang
12/24/2025
Brooks A. VERIFIED CUSTOMER
Where to even start. Inadequate services, being lied to, broken parts. I will be requesting a full refund. There are more issues with my vehicles now than when i brought it in!!!!!