Serra Toyota Auto Repair Service

Did very well ????

The entire staff are great!

1) it took nearly 15 minutes to get checked in, and 2) after I signed up for 30k service for $217, I was then informed I needed two additional services which nearly doubled the cost. If it’s important that the services in question be done at 30k miles then those services should have been included in the original estimate (last minute costly surprises leave a bad taste in one’s mouth).

I would give zero stars if that were an option. Brought my truck in for a few different issues, and while trying to explain to Michael, he didn't even seem interested in listening and continued to push buttons on his iPad, never making eye contact. After leaving my truck with you all day, I never received a call that you were finished with it, add i was expecting one to discuss what issues were found and if i wanted to proceed with any additional service. After calling at 4pm, I told them I still wanted the alignment issue addressed, which was what I told him when dropping off the truck. He said he'd get it on the rack right away, but here it is at 7pm now and I can't get a hold of any of the service managers and I have no idea on the status of my truck. Very poor experience, especially for the money I'm spending and inconvenience of being without my truck.

He was happy, helpful, and informative. This was the First time someone was attentive and easy to work with.

Ok

First of all, Mike the Service guy lacks better customer service. Not saying he was rude but he wasn’t approachable. I first dropped off my car on Nov. 4th, it was in the shop for 45mins and the issues were diagnosed. That same night, I told Mike, I would like him to order the part for Charcoal canister. He told me, he would order from Lexus and would take 1 day. I didn’t hear back from anyone, so I called Nov. 8th asking Mike if the part had came in. His response “I don’t know, I need to check with our Parts Department.” He then called me back that same day and said my part would be in on Tuesday(Nov. 11th). Makes me wonder, was my part really ordered when he said it was going to be? Or did he ordered it after I called on Saturday? Either way, a call should’ve been made to me informing of when the part was coming. Then, when I drop off my car on Nov. 12th(a little passed 5pm), Mike said “we may be able to get it done tonight.” I never got a call that Wednesday , which I was fine with. On Thursday morning at 7am I get a text from your dealership saying my car is ready for pickup. Find it hard to believe someone finished my car at 7am when your actual service hours start at 7am. Which makes me think my car was most likely done on Wednesday night and I never got a call. Then, when I go pick up my car on Thursday, Nov. 13th, I was shocked the labor cost(specially when my car was probably worked on for about 2.5hrs). Not only that but when I laid and asked Mike where my car was parked, he said “it should be right outside by this door.” I looked and looked and wasn’t able to find my car. Thankfully, my husband had his car, I got in it and I was able to find my car in your lot, not even close to the service area. For the amount I paid, the least you could offer customers are clear instructions and better communication from your staff. I am hoping after this service, the engine light doesn’t come on again and hope you resolved the issue. I do not care to go back to Mike for any of my future services.

Rigo was very friendly and professional. Excellent at his job! Services quality is why I bought with Don Jacobs Toyota.

Had a 1pm appt. But car wasn't done until 3pm. 2 hrs to do routine maintenance is a problem.

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Michael Alton service advisor is very knowledgeable on toyota vehicles

Good job

Harman was truly helpful and professional in my interactions with him He was accommodating and very knowledgeable I felt very much at ease with his confident handling service of my vehicle

Thanks

I was very pleased with the service provided by Mike, who was most personable and helpful. He definitely deserves to be commended!

Gurpreet was friendly and helpful when checking me in. He also helped to arrange for a courtesy car. Afterwards he answered all my questions. Best service ever!

Rigo did a fantastic job explaining the service report suggestions which I will be doing by the end of this month. Very patient on my questions of the report which I appreciated alot. Nice to have a service person that cares and helps the customer.

Great customer service

All was well

I was very pleased with the service that I received yesterday