Adam was very attentive and
Listened to my concerns. He kept me
Updated about my car and when it would be completed.
9/6/2025
Craig C. VERIFIED CUSTOMER
You appear way to busy. My brake job (one axle)) took almost a full 2 days. I bought my RX from you but probably won't bring it back
9/6/2025
Marc C. VERIFIED CUSTOMER
Cassie was great to work with. Top notch professionalism.
9/5/2025
Sarah R. VERIFIED CUSTOMER
Since I am not used to newer Lexus cars, I really appreciated Autumn explaining how the loaner car worked. It was very impressive. If we were to trade our ES 350 in we would rather have an NX rather then the RX.
9/5/2025
Ruset International. VERIFIED CUSTOMER
Very good service by Adam! Thank you
9/5/2025
Maureen M. VERIFIED CUSTOMER
First I was quoted $65 for the oil change I called to schedule but when I got there I was told it was $128. Then, a 2% credit card charge is a change in policy and was not disclosed at the time that I scheduled service. I feel I should be reimbursed the $22 charge because had I known about it in advance I could/would have brought my checkbook and paid via check. I also feel the $89 diagnostic charge was excessive. I told the rep that my tire pressure indicator was faulty when I called to arrange service. Lastly I was told I needed a new drive belt and brake fluid but when I asked how long it had been since they were last replaced the rep had to “go find out”. Shouldn’t that be part of the justification when proposed repairs are quoted? I went in expecting a routine oil change and tire pressure gauge repair and left with an $1,200 bill. Very Disappointing.
9/5/2025
Gerald G. VERIFIED CUSTOMER
Very pleased with the service we get at Lexus.
9/5/2025
Thomas M. VERIFIED CUSTOMER
Adam is very congenial, a good listener, and represents your company well.
9/5/2025
Llyod B. VERIFIED CUSTOMER
Good job
9/5/2025
Cassandra P. VERIFIED CUSTOMER
I am 100% satisfied !
9/5/2025
Hercules H. VERIFIED CUSTOMER
Good service.
9/4/2025
Janice S. VERIFIED CUSTOMER
The service was excellent Staff was pleasant, professional and efficient.
Work was done on time
9/4/2025
Shila G. VERIFIED CUSTOMER
Very easy to schedule the service appointment, and pleased with the professionalism and feedback on what was done to the vehicle.
9/4/2025
Kim H. VERIFIED CUSTOMER
Was not happy that I was charged 2% just because using my credit card. I should’ve been told this when I came up to drop off my car. I know there was a sign at the desk, but I do not remember it being there when I dropped off my car.
9/4/2025
Kevin B. VERIFIED CUSTOMER
Cassie always provides great service.
9/4/2025
Susan A. VERIFIED CUSTOMER
Completely satisfied. Was kept informed and the waiting area was very comfortable.
9/4/2025
Kara D. VERIFIED CUSTOMER
Travis was great to work with and did a nice job of walking me through the process and what the potential issue was with the vehicle and potential next steps. Thanks
9/4/2025
Herbert Z. VERIFIED CUSTOMER
Excellent service!!
9/4/2025
Byron W. VERIFIED CUSTOMER
Always satisfied with your service department and the work done. Also, we greatly appreciate the valet service which is very helpful for us
9/4/2025
Lynn C. VERIFIED CUSTOMER
Not happy that there is now a service fee to use a credit card since Gamley took over. May go elsewhere because of this.