Great service experience. Been customer since 2000 with 8th Lexus. Keep up the great work!
7/13/2026
Ethel S. VERIFIED CUSTOMER
Always professional and to the point
7/12/2026
Ruth J. VERIFIED CUSTOMER
Cassie was so helpful, I can’t thank her enough!
7/11/2026
Jewel H. VERIFIED CUSTOMER
I feel they did an great job on my car and thank you
7/11/2026
Barbara R. VERIFIED CUSTOMER
Autumn was great!
7/10/2026
Michael Q. VERIFIED CUSTOMER
great team. they are really efficient and i had a pleasant experience.
7/10/2026
Katie S. VERIFIED CUSTOMER
Jeff delivers expertise, kindness and complete value ever single time I come in for service. He truly is top talent!
7/10/2026
Anthony C. VERIFIED CUSTOMER
I was disappointed that I had to pay for an alignment on a 6 month old car that I purchased brand new with only 5000 miles on it. I have had many new cars previously, never had 1 need an alignment this quickly. And I had to pay for this after laying out big $$ to buy this vehicle only 6 months ago? Not a good experience
7/9/2026
Jennifer T. VERIFIED CUSTOMER
Autumn was very kind when handling my loaner car. She is upbeat & friendly which makes for a great experience. Thank you for treating me with kindness. The entire Lexus service department is top notch.
7/9/2026
Jed S. VERIFIED CUSTOMER
Jeff miller was extremely knowledgeable about my car and went above and beyond to provide outstanding service. I really appreciate his professionalism and highly recommend him!
7/8/2026
Matthew G. VERIFIED CUSTOMER
Cassie, Dan, and the whole team set s high bar for customer care, communication/timing, and overallexperience. Appreciate this team very much
7/8/2026
Abdelmenem D. VERIFIED CUSTOMER
Cassie is an absolute valuable asset to Lexus of Cleveland service department. She is very honest and transparent. Thank you Cassie
7/8/2026
Emily B. VERIFIED CUSTOMER
Jeff is the best in svc dept. Taking care of us since we bought
7/7/2026
Joan D. VERIFIED CUSTOMER
Cassie was spot on! She was reassuring with what she thought was wrong with my car. I did not have an appointment and when we started my car to move it in the garage she said it’s the battery and she was right! Also, Micah was very helpful as well. I had a few questions about things in my car, Micah followed me out to my car and showed me several things in the car that I had questions about! I always recommend Lexus to everyone. I think your service department is amazing.!
7/7/2026
Donald S. VERIFIED CUSTOMER
Jeff is terrific. I feel comfortable with him overseeing the work on my car.
7/7/2026
Allison A. VERIFIED CUSTOMER
It was my first time at Lexus of Cleveland. Staff was kind and friendly. The consultant and manager paid attention to detail and I was very impressed. Definitely a great place for service!
7/6/2026
Holly T. VERIFIED CUSTOMER
Special thanks to Malcolm and Jeff with their help on getting my tire issue resolved. They did a great job which was seamless and efficient.