Something has happened which I can’t put a finger on but you guys aren’t the same from even a year ago. I’ve bought two cars from you guys LX and GX and that’s just the start. I’ve already updated my 5 star google review with how shocked I was with such a rude staff (Cassie Thadeus). You guys aren’t going in the right direction. I’ll be writing to Lexus America about my experience today.
5/23/2026
Karli B. VERIFIED CUSTOMER
Adam so stinking cute!
5/23/2026
Robert S. VERIFIED CUSTOMER
Everything is top notch service. Thank you metro Lexus
5/23/2026
Chunill H. VERIFIED CUSTOMER
Good job.
5/22/2026
Patrica T. VERIFIED CUSTOMER
Jeff Miller is amazing, knowledgeable, kind and professional. I trust him completely with my Lexus. The staff is kind and professional as well. Thank you Lexus staff for taking good care of my Lexus.
5/22/2026
Daniel K. VERIFIED CUSTOMER
Thank you
5/22/2026
Karen C. VERIFIED CUSTOMER
Jeff is the best! Thank you for such amazing service everytime !
5/22/2026
Robert J. VERIFIED CUSTOMER
Excellent service experience.
5/21/2026
Jennifer K. VERIFIED CUSTOMER
Thank you
5/20/2026
Charles H. VERIFIED CUSTOMER
Great job by Jeff. Always helpful.
5/20/2026
Shemiah J. VERIFIED CUSTOMER
Very fast and easy service.
5/20/2026
Thomas R. VERIFIED CUSTOMER
I am very satisfied with Autumn and the technicians professionalism, all my questions were answered.
5/18/2026
Peter P. VERIFIED CUSTOMER
Autum excellent service very satisfied I am happy customer coming back for more service
5/17/2026
Karen G. VERIFIED CUSTOMER
Travis and Dan were great while listening to my situation and agreeing to look into it. Jeffrey was also terrific sharing so much of his car care knowledge. A really great group and a beautiful atmosphere. I’m feeling more confident that Lexus can help me which is so appreciated.
5/16/2026
Joanne R. VERIFIED CUSTOMER
Cassie is a great technician to work with, knowledgeable and helpful.
5/16/2026
Angela M. VERIFIED CUSTOMER
Friday evening the low/ no washy fluid light came on.
5/16/2026
Theresa C. VERIFIED CUSTOMER
Jeff Miller is very knowledgeable of our needs whenever we come in for service. He takes the time to explain the process every time. He always courteous and always greats us with a smile.
5/15/2026
Scott W. VERIFIED CUSTOMER
Paul was professional and respectful, and kept me informed throughout my service.
5/15/2026
Monolito A. VERIFIED CUSTOMER
I’ve been dealing with Lexus Brookpark for years and I have to sadly say that the service has declined. Just knowing that the dealership will definitely be a bit pricey and expect it to be thorough and lately it hasn’t been. They’ve missed problems on inspections that I pointed out prior to my appointments. I’m extremely disappointed in the service I’ve received