We were supposed to have the vehicle washed but that didn’t happen
6/1/2026
Robin S. VERIFIED CUSTOMER
The service is always excellent!!
5/31/2026
Gennadiy B. VERIFIED CUSTOMER
Jeff was great and professional with providing excellent hassles free service. Great example of omotenashi approach. Definitely will recommend. Thank you
5/31/2026
Robert M. VERIFIED CUSTOMER
Took care of an emergency promptly and professionally
5/31/2026
Raman G. VERIFIED CUSTOMER
None
5/30/2026
Christopher G. VERIFIED CUSTOMER
I can’t praise this dealership enough. Adam was the magic man in service who took care of the repairs and assisted me on how that should proceed. A excellent associate. Quite through and professional and concerned about this transaction. I tell everyone I talk to about foe satisfied Ian wit this automobile and with this particular dealership’s, can’t thank you enough.
5/30/2026
Colleen B. VERIFIED CUSTOMER
They couldn’t recreate the system error message but I did take a picture when it popped up this last time. I sent it to Paul Cooper, my service technician. This same error message has popped up on several occasions and I ignored it and it went away. I have been under warranty but I will soon be over 50,000 miles. I was told that when the problem happens again it will be covered under the full warranty.
5/30/2026
Carmen And. VERIFIED CUSTOMER
Fantastic service!
5/29/2026
Kevin M. VERIFIED CUSTOMER
Everyone that I came in contact with in your service dept were excellent !
All very pleasant and polished . Happy to have you service my GX ????
5/29/2026
Jennifer T. VERIFIED CUSTOMER
Always excellent customer service
5/29/2026
Stacy S. VERIFIED CUSTOMER
We purchased our RX 350 used when it was a year old and had less than 7000 miles. We were unaware it was originally from Canada and there could be potential warranty issues until bringing it to you. I so appreciate the willingness to contact Canada Lexus instead of sending me away! I had a bit of a learning curve with your system, but appreciate the effective communication via text messages. When I returned with loaner to pick up my vehicle when the work was completed, it was quite busy, but everything ran smoothly and I was out very quickly, and surprisingly with an unexpected full tank of gas! We are loving our car and will highly recommend Lexus and your dealership!
5/29/2026
Chris R. VERIFIED CUSTOMER
Hey everything went well and service provider was good but my check engine light is on after my oil change and it wasn’t on previously. I texted the number after my visit but haven’t received a response from anyone.
5/28/2026
Yolander W. VERIFIED CUSTOMER
Autumn was very professional and explained everything to my satisfaction
5/28/2026
Ashley F. VERIFIED CUSTOMER
Cordis Bunch was incredibly accommodating with my request after I could not schedule service via the app. I initially contacted a closer Lexus dealership who told me one thing but did/could not follow through. I am extremely grateful for Mr. Bunch.
5/28/2026
Bradley H. VERIFIED CUSTOMER
Cassie was fantastic. She made me feel welcome and and relaxed. It seemed like she worked extra hard on my behalf.
5/26/2026
Todd F. VERIFIED CUSTOMER
I had a coupon which I asked to be applied to the bill, but it was not.
My car was also kept longer than I expected-overnight, even though I had an appointment.
5/25/2026
Cynthia T. VERIFIED CUSTOMER
Everyone was very kind and took great care with my car keeping me informed.
5/24/2026
John D. VERIFIED CUSTOMER
Paul was very professional!
5/24/2026
Timothy S. VERIFIED CUSTOMER
Paul gave us top not service as we always receive from metro lexus