Adam looks great in a hat. And his fuzzy pink crocs
5/11/2026
Youthful Living,Inc. VERIFIED CUSTOMER
Everyone worked at 100% efficiency and courtesy
5/9/2026
Janine P. VERIFIED CUSTOMER
Awesome service!
5/7/2026
Daniel C. VERIFIED CUSTOMER
GreG service thanks
5/7/2026
Stephanie H. VERIFIED CUSTOMER
The Customer Service was excellent
5/7/2026
Debra S. VERIFIED CUSTOMER
I so appreciate the quality attention provided by Jeff, his customer service and knowledge base is outstanding.
5/7/2026
Mary M. VERIFIED CUSTOMER
After waiting over 2 hours (for 1 1/2 hr ) service I went to check on status and car was sitting outside completed.
Car was washed but interior not touched. In past the floor boards were cleaned and dash wiped down
5/6/2026
Hamed D. VERIFIED CUSTOMER
Cassie did a great job and allowed me to have my car serviced the same day
Thank you!
5/5/2026
Valerie R. VERIFIED CUSTOMER
Jeff is amazing! I really appreciate him listening to my worries and concerns about my car.
5/5/2026
Robert K. VERIFIED CUSTOMER
A little disappointed with the wheel alignment notice. Could not provide the actual numbers until the car was on the alignment machine…2024 ES 1160 miles, I believe this to be a promo to improve service department profitability.
5/5/2026
Dawn S. VERIFIED CUSTOMER
Adam was a delight! He did a fantastic job keeping me updated on the process! I understand that the service department was extremely busy so having the loaner car made this so much easier for me. Michael, who assisted with the loaner vehicle, was awesome too!
5/4/2026
Thomas O. VERIFIED CUSTOMER
Took seven days of phone calls to get through to the Service Dep to schedule my next 6000 mlle maintenance. i was told your phone system was down for a couple of days, but the two messages I left (one on voicemail and one with a live operator) were ignored. Finally, when I called a third time, Donna your operator intervened and had me hold the line whooe she walked over to Service and got someone on the line.The appointment went smoothly. Adam was polite and helpful.
5/4/2026
Fredi K. VERIFIED CUSTOMER
Best service advisor and service department thank you Lexus of Cleveland Ohio.
5/3/2026
Monica B. VERIFIED CUSTOMER
Very nice! Got me in and out also got a loaner that was not planned so I didn’t have to sit and wait for service!
5/3/2026
Christine N. VERIFIED CUSTOMER
Great!
5/2/2026
Adriane D. VERIFIED CUSTOMER
Everyone I came in contact with was very kind and helpful. I appreciate Paul taking the time to explain some things to me that I had questions about.
5/2/2026
Kenneth L. VERIFIED CUSTOMER
Jeff Miller was excellent.
5/1/2026
Rick K. VERIFIED CUSTOMER
As usual, great service. I always wait in your lounge which is always comfortable. Travis did a great job of keeping me informed of where we were in the service time. Its actually a pleasure bringing my car in for service.
5/1/2026
Dennis W. VERIFIED CUSTOMER
Appreciate the team effort in servicing my Lexus today and for over ten years! Everything that scheduled today was done and even more than I expected! Thanks Travis and all! So nice to see folks I know smiling and professional and knowledgeable every time I visit! That is why in large part I drive a Lexus and feel fully safe and secure with my car! Thanks Again!