Very helpful explaining what was done to my vehicle
6/12/2026
Rosemary H. VERIFIED CUSTOMER
Autumn fit right in with the team and made me feel her interest in me as a regular customer who has always enjoyed the attention and assistance given me at this Lexus location. She checked on me several times while I was waiting which to me signals an employee who really cares.
6/12/2026
Patricia C. VERIFIED CUSTOMER
Service was excellent and prompt.
6/11/2026
Gail P. VERIFIED CUSTOMER
Thank you for the excellent service I received today. I look forward to working with you in the future!
6/10/2026
Fedele R. VERIFIED CUSTOMER
Jeff does an excellent job
6/10/2026
Jacqueline I. VERIFIED CUSTOMER
I have no comment
6/10/2026
Eudice M. VERIFIED CUSTOMER
Great service and attention to detail.
6/10/2026
B J. VERIFIED CUSTOMER
I was thrilled with the service and the Karyn attention I received.
That meant a lot and reinforced what a good decision it was to buy LEXUS.
6/10/2026
Christine S. VERIFIED CUSTOMER
Lovely
6/9/2026
Cynthia B. VERIFIED CUSTOMER
Excellent service at Lexus of Cleveland. Competent people. Everyone is so nice. Great dealership!
6/9/2026
Susan M. VERIFIED CUSTOMER
Cassie is an amazing asset to your company. A great service advisor and I have been a Lexus owner for 22 years.
6/9/2026
David B. VERIFIED CUSTOMER
Cassie was very knowledgeable I felt she really cared about our problem a pleasure to do business with.
6/9/2026
Micayla F. VERIFIED CUSTOMER
Jeff is always a pleasure to work with. I had a large car repair and he helped me navigate the waters from beginning to end seamlessly and professionally.
6/7/2026
Stephen L. VERIFIED CUSTOMER
Cassie was knowledgeable and has great interpersonal skills to make customers feel at home. Well done!
6/7/2026
Douglas L. VERIFIED CUSTOMER
Bad time estimate.
6/6/2026
Harry P. VERIFIED CUSTOMER
Your service dept. is always an A+
6/6/2026
Assem M. VERIFIED CUSTOMER
Thank you!
6/6/2026
Leilani M. VERIFIED CUSTOMER
I was kept informed of the process and was notified when my vehicle was ready.