Jeff did a thorough job talking to me about servicing and the upkeep of my car.
9/2/2025
David A. VERIFIED CUSTOMER
The issue is not the service.
My biggest issue is I am unable to trust Lexus brand ever again.
The reason why my experience with Lexus was tremendous in the last 21 !!
For the first time driving out of thousand miles all highway mileage I’ve been experiencing problems with the vehicle already.
Very important parts for example, Struts are rusting
Each struts is $5000 .
I had a heart attack when I heard I had to replace the front two for 10,000
I am so disappointed that parts are breaking down so soon and I’m seriously giving up the brand for good.
I was a loyal Customer for 25 years at Metro Lexus.
I purchased two vehicles from Metro Lexus not to mention Service.
9/2/2025
Barbara C. VERIFIED CUSTOMER
Paul was excellent. Very thorough and pro active to make sure a tire was ordered and installed after not being in stock.
9/2/2025
Saebyul K. VERIFIED CUSTOMER
He was wonderful to work with! He offers great customer service and I hope he’s there every time I go to drop off my car.
9/1/2025
Christopher G. VERIFIED CUSTOMER
An excellent dealership in every fashion
8/31/2025
Tina K. VERIFIED CUSTOMER
Yes, very satisfied and Adam is great! He is so polite and friendly. I love doing business with him.
Very knowledgeable too.
8/31/2025
George M. VERIFIED CUSTOMER
She was okay
8/31/2025
Allison B. VERIFIED CUSTOMER
I was satisfied but not impressed. He wasn’t very friendly in greeting me. Didn’t even introduce himself. Just came over to me with an iPad while I was giving my information to the tall black gentleman. And when I was surprised it would take until the next day he gave me an attitude when explaining if I get a loaner that’s the way it goes. I wasn’t upset at all. Satisfied. But if you’re striving for great customer service it didn’t happen.
8/30/2025
Joeseph B. VERIFIED CUSTOMER
I'll describe in the emailed survey
8/30/2025
Miceli Dairy. VERIFIED CUSTOMER
????
8/30/2025
Lorene S. VERIFIED CUSTOMER
Very professional and courteous. Jeff took the time to explain service done on my vehicle. In my opinion, he is truly an asset to Metro Lexus.
8/30/2025
Deepa G. VERIFIED CUSTOMER
Very great service
8/29/2025
Dale K. VERIFIED CUSTOMER
We have allways been happy at Metro /Cleveland Lexus.
8/29/2025
Phil R. VERIFIED CUSTOMER
Everything went just great!
8/29/2025
Anita S. VERIFIED CUSTOMER
They ordered the wrong part
8/29/2025
Deen H. VERIFIED CUSTOMER
Autumn was great!
8/29/2025
Neal N. VERIFIED CUSTOMER
Travis did a great job!
8/29/2025
Jackelyn C. VERIFIED CUSTOMER
Jeff communicated well and did great even with some issues with the new system. Was a pleasure to work with Jeff
8/29/2025
SUSAN S. VERIFIED CUSTOMER
Jeff miller was awesome to work with. I can’t say enough about him. You guys really know how to take care of your costumers. This is why I stay with Lexus.