Adam was courteous, prompt and kept me updated on the status os my service.
9/19/2025
Nancy M. VERIFIED CUSTOMER
Smooth experience. Paul was great.
9/18/2025
David D. VERIFIED CUSTOMER
No words can describe how **** I felt when I left your place and how I was lied to. I already knew what they told me. I was charged for being told what I already knew about the car. I was told that I could speak with the mechanic several times not one time was I able to speak to the man I feel very used and cheated. Very low class. All about selling the next step. The charges completely ridiculous and to tell me that I could speak to the mechanic and then bluntly lie to me and not let me speak with him was just really low class, and I was told by the young lady and the gentleman.i could speak with the mechanic. Didn’t expect such low class from a high class place. The charges for just checking things are ridiculous.
9/18/2025
Holly T. VERIFIED CUSTOMER
Always great working with the service department. Not at all thrilled with the 2% credit card increase . With what is charged for service , I did not think that was necessary.
9/18/2025
Karen O. VERIFIED CUSTOMER
Adam was great to deal with
9/18/2025
Anthony W. VERIFIED CUSTOMER
Keep up the good work
9/18/2025
Robert M. VERIFIED CUSTOMER
I waited almost 3 hours while a tire, with a screw in it, was being changed. Finally I went back to ask how much longer or if I could reschedule. I could then see my car outside, the tire had obviously been replaced. The woman that checked me in wasn’t there, but Cortis Bunch immediately took care of me - I’ve dealt with him many times before and he is great. I’m wondering how much of my time was wasted while I waited to be informed that the work on my car was completed. The woman that checked me in indicated that I would be kept informed of the progress, I wasn’t. I was simply forgotten. Not the customer service I’ve grown accustomed to.
9/18/2025
Thomas M. VERIFIED CUSTOMER
I have previously praised Cordis’ knowledge and professionalism and would repeat those comments regarding this service.
9/18/2025
Charlene L. VERIFIED CUSTOMER
I always request Paul Cooper as my service advisor. He is very thorough and explains clearly what is being done. I also think the service team is the best!
9/18/2025
Sudhakar B. VERIFIED CUSTOMER
Paul was prompt, polite and professional in his assessment of what is required.
9/17/2025
Craig S. VERIFIED CUSTOMER
I felt a little pressured to buy tires. The price given was ridiculously high. The same tires can be purchased at any local tire shop for nearly half the price.
9/17/2025
Jeffrey R. VERIFIED CUSTOMER
Cordis went above and beyond, accommodating my situation and understanding my needs as a busy driver. Your service department continues to impress and is one of the main reasons I'm a repeat Lexus owner.
9/16/2025
Pamela L. VERIFIED CUSTOMER
Cassie was very responsive and professional in coordinating our service today. All went well!
9/16/2025
Anthony M. VERIFIED CUSTOMER
Professional and timely
9/16/2025
Youthful Living,Inc. VERIFIED CUSTOMER
I will never go anywhere else for a car. Abed was the best representative you could possibly have in your sales department. Autumn and everyone at Lexus is a true humanitarian offering the most amazing information and service I've ever experienced!
9/16/2025
Ramona C. VERIFIED CUSTOMER
Completely satisfied that everything was addressed
9/16/2025
David M. VERIFIED CUSTOMER
Yes
9/15/2025
Geri P. VERIFIED CUSTOMER
Jeff is an awesome service representative. He is very knowledgeable & customer focused! He is always very prompt with updates & services that are needed! He is the best!
9/14/2025
Frances K. VERIFIED CUSTOMER
Great service ????
9/13/2025
Lisa C. VERIFIED CUSTOMER
Paul was extraordinary!
The entire Lexus staff was so wonderful and welcoming.
Even the Vice President, Peter Mapp chatted with me and showed me pictures of his new doggo!
I will go nowhere else for service, and I know where I'm getting my next Lexus from!
Christian Miller!!
Thank you Metro Lexus/Lexus of Cleveland! My service experience was AMAZING ????????