Autumn was helpful and informative. She tried to get the car scheduled for maintenance on Friday, November 21st and was told a technician “may” get to the car. We had a loaner setup to run errands but were not informed the car would need to stay overnight or potentially the weekend. For a console replacement of just one piece, the visit should not have been more than an hour as service took less than 10 minutes. It was an extremely inconvenient process that we were not informed properly of and are likely headed to a different dealership for future services as this is the third time we have had an issue with the timing of service, service quality and check in process.
11/25/2025
Chris D. VERIFIED CUSTOMER
She was great
11/25/2025
Louis B. VERIFIED CUSTOMER
I would just to thank all of the service staff and any Lexus members who are indirectly involved in the service of our two vehicles !
By the way, hats off for all the exceptional work that Cordis extended to us.
Respectfully, Louis B
11/23/2025
Maggie M. VERIFIED CUSTOMER
All good
11/23/2025
Mark R. VERIFIED CUSTOMER
Cassie was excellent, professional and kind. It was my first visit with my first purchase. She taught me the service drop off process and helped me feel comfortable in the environment as I waited for my car. The service was quick and efficient. My car was returned in a timely manner and even washed! I’m very pleased and very grateful! Thanks so much.
11/23/2025
Obaydah D. VERIFIED CUSTOMER
I wouldn’t want to deal with Cassie again.
Unprofessional, dismissive, unresponsive
Rushing to finish, doesn’t seem to like her job
11/23/2025
Geri P. VERIFIED CUSTOMER
Jeff is always professional & respectful! He always keeps me updated on vehicle & cares about how our cars are treated!
11/22/2025
Michelle B. VERIFIED CUSTOMER
The service center is great! Everyone is so helpful and friendly.
11/22/2025
Emile Z. VERIFIED CUSTOMER
Jeff needs a pay rise and good Christmas Bonus.
11/22/2025
Beth L. VERIFIED CUSTOMER
As always jeff is knowledgable and professional and gives helpful advice about when and why to do certain services! He is a pleasure to work with
11/22/2025
Daniel P. VERIFIED CUSTOMER
The team was so helpful as I was in a pinch. They served with empathy and humanity and I am grateful.
11/22/2025
Rich S. VERIFIED CUSTOMER
It was seamless experience and was very impressed the way Jeff handled the task, Bravo to Jeff!
11/22/2025
Hollo Plastics. VERIFIED CUSTOMER
Great Service team and we trust Christian
11/22/2025
Felicia M. VERIFIED CUSTOMER
Jeff is very polite and informative. He’s an asset to your Dealership.
11/22/2025
Ronald B. VERIFIED CUSTOMER
Very pleased with the outcome
11/21/2025
Vijay P. VERIFIED CUSTOMER
The vehicle was serviced for oil change, tire rotation and wheel balancing. On our way back the tire pressure sensor came on. Tonight I checked the tire pressure. The required tire pressure is 33 psi per the label on the door. The driver side front tire pressure was 38psi, driver side rear 37.5 psi, passenger side rear 36psi passenger side front 37.5psi.
Cannot believe the most simple thing cannot be done. I hope the tire pressure sensor does not come on when I drive the vehicle tomorrow.
11/21/2025
Reid M. VERIFIED CUSTOMER
Feel free to call me
11/21/2025
Robert L. VERIFIED CUSTOMER
Great experience. Autumn was very thorough and listened carefully tho my questions. I also worked with Cordis Bunch who is a fantastic service advisor.
11/21/2025
Sheremaria A. VERIFIED CUSTOMER
Autumn was great! She took the time to explain the inspection to me item by item. I didn't feel pressured to make non-urgent replacements. Excellent communication and the work was done sooner than I expected. Thank you Metro Lexus!
11/21/2025
Maryanne M. VERIFIED CUSTOMER
Jeff is always very thorough with his explanations, knowledgeable and a pleasure to talk to. Always a reliable and trusted advisor for us!