I had an appointment with a loaner car…so I don’t understand how you “run out” of loaner cars. I had to change appointments today and I have to come back….not a premium experience.
12/18/2025
Tzuni S. VERIFIED CUSTOMER
Jeff was very busy but still made sure my vehicle’s needs were met!
12/17/2025
Kevin B. VERIFIED CUSTOMER
Will do.
12/17/2025
Abdelmenem D. VERIFIED CUSTOMER
Lexus of Cleveland is the absolute best
12/17/2025
Michael M. VERIFIED CUSTOMER
Totally painless and well executed.
12/16/2025
Jeffery M. VERIFIED CUSTOMER
Job well done
12/16/2025
Clyde F. VERIFIED CUSTOMER
No comments
12/15/2025
Joel F. VERIFIED CUSTOMER
Peter, Allison, Seth & Travis (Service Dept); you all make me feel so welcome when I walk into Lexus of Cleveland.
Class act dealership no matter how you slice it!!
Merry Christmas to each of you, as well as your colleagues that make this dealership tick. Much health, happiness and prosperity to you all!!
12/14/2025
Nancy C. VERIFIED CUSTOMER
We’ve only owned our vehicle for a little almost a year and a half and I’ve never been disappointed when I’ve taken it in for service or if I’ve had an issue
12/13/2025
Jacqueline K. VERIFIED CUSTOMER
Service is always good and complete with the professional team at Lexus.
12/13/2025
George A. VERIFIED CUSTOMER
always professional and kind.
12/13/2025
Harvey W. VERIFIED CUSTOMER
The required service was delayed by one day.
12/13/2025
Jill M. VERIFIED CUSTOMER
I.
I have been coming there almost 30 years in large part because the service is so terrific. Thank you.
12/13/2025
Benito G. VERIFIED CUSTOMER
Very good response walking in service department. All In all, a very good experience!! Thank you 0
12/13/2025
Donna T. VERIFIED CUSTOMER
I am totally satisfied with my experience with the way my problem was addressed and resolved. Paul was awesome and very professional. He represents Metro Lexus extremely well. Thank You!
12/12/2025
William H. VERIFIED CUSTOMER
Jeffrey provides excellence as always!
12/12/2025
Duane P. VERIFIED CUSTOMER
Even when things are unusual and and a bit complicated the team at Lexus of Cleveland pull through and make everything all right!
Thanks for the persistence!
Duane
12/12/2025
Monica M. VERIFIED CUSTOMER
Jeff Miller provided excellent and professional advice & service.
12/12/2025
Mike G. VERIFIED CUSTOMER
I am very satisfied with the results of my service yesterday everything was taken care of that needed and all of my questions were answered thank you very much !!
12/12/2025
Le B. VERIFIED CUSTOMER
Totally satisfied with Lexus of Cleveland Brookpark services. Jeff Miller was nice and professional.