Satisfied with how everything was handled from start to finish. Thank you!
12/23/2025
Phillip P. VERIFIED CUSTOMER
Great service and promptness by Adam. Great day to be a Lexus owner
12/23/2025
Zvezdan D. VERIFIED CUSTOMER
We bought the car as certified few months ago with 5 year warranty. First time. My husband took it to car wash, the roof started leaking. He immediately stoped at service and was told that it’s normal and nothing wrong with the car. Same thing happened second time. Finally third time service found an issue and told my husband they have to order a part and will call when it’s in. On the way home , the rubber part from the roof fell on my husbands head and he had go back to get fixed. A month later we still havent heard back so my husband called to see what’s going on. Service told him to wait couple more weeks and made an appointment. Kept our car almost 2 weeks saying the part was late. All this time service associate was telling my husband that the Lexus normally doesn’t cover it and pretty much they doing us a favor. When I came to pick up the car, the associate told me the same thing. How is it possible when we literally just bought this car and it’s certified and immediately started leaking. We’ve bought Lexus from this dealership before and always had good experience. I think this is the worst one we’ve had.
12/22/2025
Lois P. VERIFIED CUSTOMER
Adam makes me know a Lexus will always be our vehicle of choice. Promote him and give him a salary increase. FYI I just met Adam today. Fabulous service member.
12/21/2025
Gina L. VERIFIED CUSTOMER
Jeffrey was very pleasant to work with. Very pleased with the service.
12/20/2025
Kimberly N. VERIFIED CUSTOMER
Cassie was wonderful, professional and very helpful!
12/20/2025
Gordon P. VERIFIED CUSTOMER
Autumn was great
12/20/2025
Jennifer B. VERIFIED CUSTOMER
You should have snacks!
12/20/2025
Cheryl S. VERIFIED CUSTOMER
Waiting time was shorter than expected which was appreciated.
12/20/2025
Dennis R. VERIFIED CUSTOMER
Jeff was extremely courteous , knowledgeable and helpful in every way concerning my questions and concerns during my recent service appointment. On a scale of 1-10 ( 10 being highest) Jeff was 11+.
12/20/2025
Joan B. VERIFIED CUSTOMER
Reserved a rental and none was provided, had to wait 11/2 hrs. I was told they tried to call me to let me know but my phone went right to email. Why not leave a message? Very dissappointed.
12/19/2025
Paul K. VERIFIED CUSTOMER
Adam did a great job at keeping us updated on progress of the service. Seems like Metro has the same problem a lot of companies are having. Not enough people who really want to work. Adam is definitely not one of those types. He is a young man who Metro wants to keep and help him go grow with the company. It’s a real pleasure having him as our service provider.
12/19/2025
Tracey P. VERIFIED CUSTOMER
The service reps did not give clear pricing information
12/19/2025
Alexis J. VERIFIED CUSTOMER
Jeff is amazing! I would love to work with him every time I need to get my car serviced. He is personable, thorough, and talked me through all my options. I would recommend him and Lexus of Cleveland for all your car needs!
12/19/2025
Sherrie W. VERIFIED CUSTOMER
I came unexpectedly and was treated efficiently and professionally!
12/18/2025
Frank S. VERIFIED CUSTOMER
Autumn did great job. She kept me informed. It took less than 1 hour and a half to complete my 20,000 mile service.
12/18/2025
Paul S. VERIFIED CUSTOMER
Paul was knowledgeable & respectful!
12/18/2025
Michele B. VERIFIED CUSTOMER
Jeff is very knowledgeable and very helpful. Thank you.
12/18/2025
Montell W. VERIFIED CUSTOMER
Lynn was very transparent on the purchase and offered multiple options for maintenance and service of my new purchase