I have always had great service at Lexus - from everyone
1/6/2026
Darlene G. VERIFIED CUSTOMER
Thank you so much Cassie on getting my wife’s NX300 serviced at her 90,000 appointment.Thank you Mr technician on making her car purr!Thank you again LEXUS OF CLEVELAND!!!!!
1/6/2026
Michele G. VERIFIED CUSTOMER
Overall disappointment with the service department. I have never had to replace tires when I have leased a car. My car had 25k miles on it and I needed to replace my tires today. I travel 2 miles one way to work everyday. Something had to have happened along the way with an alignment or rotation.
1/6/2026
Haya M. VERIFIED CUSTOMER
Everything was swift and easy to drop off and pick up my vehicle. Staff was friendly
1/6/2026
Gene G. VERIFIED CUSTOMER
Okay.
1/4/2026
Marilyn B. VERIFIED CUSTOMER
Autumn was very helpful and professional.
1/4/2026
Sue R. VERIFIED CUSTOMER
She communicated with me very well which was helpful.
1/4/2026
The Zakel. VERIFIED CUSTOMER
Adam was very efficient and courteous. Service was completed sooner than anticipated. Car wash is always appreciated. A donut in the waiting area would be nice.
1/3/2026
Robert W. VERIFIED CUSTOMER
Adam was great
1/3/2026
Kathleen F. VERIFIED CUSTOMER
Very efficient and nice to work with
1/3/2026
John C. VERIFIED CUSTOMER
Jeff miller did a great job keeping me informed on the service of my GX470.
1/3/2026
Leslie B. VERIFIED CUSTOMER
Jeff was very professional and he took the time to answer all of my questions.
1/2/2026
Karen H. VERIFIED CUSTOMER
I've tried to put type a response three times and I'm not trying this again. If you want information about the appointment you'll have to call
1/1/2026
Martin A. VERIFIED CUSTOMER
Time spent at the service department was too long, almost two hours for oil change. Apparently, our adviser went to lunch and the paperwork was left on her desk until a colleague found out she was gone.
1/1/2026
Lois P. VERIFIED CUSTOMER
Adam is fabulous! A true professional.
1/1/2026
Jeanette J. VERIFIED CUSTOMER
My lexus experience is always a good one. Please know that you are most appreciated!
1/1/2026
Denise P. VERIFIED CUSTOMER
Autumn was very wonderful to work with. She was extremely helpful and supportive. She’s a great leader on your customer service team. She should be commended for her professionalism and courtesy with customers. Thank you for your help, Autumn! Much appreciated.
1/1/2026
Daniel M. VERIFIED CUSTOMER
Adam is a very strong and professional young man. I can definitely see him going places. He has the personal skills to be a great salesman, I believe. Not sure if he wants to sell cars, but he sure seems to have the “chops” needed to succeed.
12/31/2025
Jeanne J. VERIFIED CUSTOMER
Paul was very helpful.
12/31/2025
Laurence N. VERIFIED CUSTOMER
Paul was helpful with concerns about the engine that replaced my previous one. He scheduled another service appointment.