Codis was very professional and our experience couldn't have been any better.
1/21/2026
Raymond G. VERIFIED CUSTOMER
Great service from Cordis Bunch
1/20/2026
Christopher N. VERIFIED CUSTOMER
Lexus team cassie/cordis seems nice, respectful. Techs thought i had a simple clockspring fix and sent me video. I paid about $1,000 thinking it was fixed. Lexus had car for about a month and they can get the noise to quiet down but it never goes away and gets louder in a day or so after a few shop visits. This worries my pregnant girlfriend... Unfortunately paid a lot of money and have nothing to show for it. Same problem. I am sure everyone working on this car is frustrated too. I get it... Just a tough situation all around Unfortunately
1/19/2026
Gloria W. VERIFIED CUSTOMER
I enjoyed having Autumn as a representative.she was very helpful. She made sure I knew what was going on at every step of the process. She told me I need brakes, but did not try to pressure me into them today. She was thoughtful and kind. As a women that has worked in male dominated jobs, I'm so glad to see females in these spaces, but I think it was her kindness and real concern, and the no pressure to get my brakes done, that I appreciate the most.
I will be setting up a appointment soon to get the brakes done.
I love my
Lexus.
I've always had good service so far at this Dealership.
1/17/2026
James T. VERIFIED CUSTOMER
Efficient courteous professional service
1/17/2026
Jennifer T. VERIFIED CUSTOMER
Jeff Miller took care of our SUV like it was his very own. He is extremely professional and his attention to detail is impressive!
My confidence level is high when Jeff services my Lexus. He is constantly bringing his expertise to make my car experience an excellent one.
1/16/2026
Sandra B. VERIFIED CUSTOMER
Always amazing customer service and services provided when visiting this Lexus dealership. I have owned a Lexus for many years and have always thought their service department was top-notch.
1/15/2026
Cathy P. VERIFIED CUSTOMER
Travis helped me with my app issues. He was very patient and kind. Very satisfied with my service visit today. Thank you.
1/15/2026
Richard D. VERIFIED CUSTOMER
The service person was great and the actual service I assume was done correctly. You asked if I was completely satisfied. I said no because the service which was oil change took 2 hrs. I was not expecting to wait that long. I also live in in Twinsburg so round trip plus 2 hrs ended up at least 3 hrs out of my day.
1/15/2026
Alphonso O. VERIFIED CUSTOMER
Always very complete with her service and communication
1/14/2026
Jose D. VERIFIED CUSTOMER
Jeff is always very reliable with giving me advice and information about my cars.
1/14/2026
Brian D. VERIFIED CUSTOMER
Jeff is the best technician I have ever met… most thorough… most professional… most cordial
1/14/2026
Ann E. VERIFIED CUSTOMER
Everything was ????
1/13/2026
Kevin B. VERIFIED CUSTOMER
No complaints
1/13/2026
Bonita W. VERIFIED CUSTOMER
Excellent service
1/11/2026
Diana D. VERIFIED CUSTOMER
Autumn was friendly and professional. She reiterated what was going to be done with my car. I waited in one of the visitor spaces until the 10,000 mile service was done as well as the correction to the back up camera from the notice received. I was notified by video and text of the progress. It was a busy Saturday morning and Jim Miller personally came to let me know my car was ready. I saw the video and would like to thank Jordan as well. I do have one question. Is the oil that was put in my car synthetic? Thank you for all you do! Diana
1/11/2026
Aziroon R. VERIFIED CUSTOMER
Completely satisfied with the service
1/11/2026
Sandra K. VERIFIED CUSTOMER
Travis was excellent. Took the time to explain next things that might need to be done if needed.
1/11/2026
Michael C. VERIFIED CUSTOMER
Excellent worker
1/11/2026
Kylie M. VERIFIED CUSTOMER
I always experience amazing at Lexus of Cleveland! Great service and sales team!