Darlene and Dan were great and the car looks brand new.
2/5/2026
Pooja K. VERIFIED CUSTOMER
Autumn has been amazing! She does a fantastic job with proactive communication and I really felt informed and taken care of throughout the process.
2/5/2026
Therese V. VERIFIED CUSTOMER
Autumn was friendly, professional, knowledgeable and efficient. I had a positive experience with my service appointment and encountered many friendly and helpful individuals in the short time I was there. You guys are the best!
2/5/2026
Lynn G. VERIFIED CUSTOMER
Adam was courteous, knowledgeable, and helpful. I was happy with my experience today.
2/5/2026
Sarah M. VERIFIED CUSTOMER
Jeff was excellent! Thanks for your help! I’ll be back for my next service.
2/5/2026
David C. VERIFIED CUSTOMER
Got software update done in one hour. Great job ????
2/5/2026
Beth El. VERIFIED CUSTOMER
Jeff Miller is very professional knowledgeable and kind advisor. I usually go to him only when have cars maintenance.
2/5/2026
David Q. VERIFIED CUSTOMER
Cassie was great. But the actual service work was poor! After the “service” our tailgate does not open or close with our remotes!!!
2/4/2026
Lydia M. VERIFIED CUSTOMER
Great service as always
2/4/2026
Ronald N. VERIFIED CUSTOMER
Thank you to Dan Booth for listening to my concerns about why I had to bring my car back twice after the same complaint that nobody else was willing to clearly listen to me. Everyone there was very polite and accommodating in every way during this situation. I hope that the problem is finally fixed. I’ll be keeping an eye on it. I did enjoy my experience with the UX 300 hybrid as my rental.
2/4/2026
Russo,Rosalina &. VERIFIED CUSTOMER
Always an excellent experience! Autumn and your entire team including Micah as always were exceptional!!
2/4/2026
Lorie B. VERIFIED CUSTOMER
She was friendly, informative, and courteous. She kept me informed of the progress on my service call. Very pleased with my experience at Metro Lexus.
Lorie B
2/4/2026
Kenneth S. VERIFIED CUSTOMER
Very nice and helpful
2/4/2026
Joseph S. VERIFIED CUSTOMER
Another fantastic on done by Lexus service dept. thank you
2/4/2026
Kevin H. VERIFIED CUSTOMER
Customer service focused. Underpromised and overdelivered. Knowledgeable about my issue with the vehicle. Vehicle was ready before initial time estimate; appreciate that.
2/3/2026
Alex B. VERIFIED CUSTOMER
Great work as always
2/3/2026
Harry K. VERIFIED CUSTOMER
Just outstanding-
2/3/2026
Frank P. VERIFIED CUSTOMER
Had 2 wiper blades installed and it was$35+ for labor on that, I’m assuming it only took a few minutes and I’ve been a loyal customer since I bought the car there I’ve never had work done elsewhere
2/3/2026
Sandra C. VERIFIED CUSTOMER
Cordis and Paul are very nice. Good job!
2/3/2026
William P. VERIFIED CUSTOMER
Paul was friendly, helpful, knowledgeable and explained most repair items.
Here's what could have been better;
1. Timely updates on the repair process.
2. Information on the military discount.
3. The maintenance warning was not turned off.