Lexus of Cleveland Auto Repair Service

The car was washed poorly windows splattered on outside. They should have rewashed car. Travis in service was great and took good care of me. Was efficient and user friendly. I always get my card and service my card at this dealership for past 17 plus years.

I only bought it two months ago, so I'm not quite ready to sell it:)

Paul was great!

a. Original schedule was not migrated. Good thing Allison followed up on me via email and that’s when I found out that my original schedule last Aug. was not carried over to the new scheduling system (as explained to me by the service advisor) b. Service took 2.5 hrs rather than the initial 2hrs assessment, and that is fine, what’s not ok was that no one informed me that it’ll take more time. No proactive communication c. I was initially charged with alignment of 140.95 and 49.95 for the 25k Mile Service. The Service advisor didn’t even check if I have a maintenance plan. Almost paid the 49.95 if I did not point it out when the service was done. Previously, I don’t have to remind the advisor about my maintenance plan. Also, when I got the final amount, the 140.95 was changed to 155.95. What changed? What’s the reason for the increase? d. During my previous visits, the service advisor would walk me through with what they did to the vehicle. That did not happen. So when I checked what was done to my vehicle, I found out that they replaced one of my tires. And that is fine, however, I was expecting that this should’ve been communicated to me (proactively) when I was at the dealership or after the service was done, someone should’ve walked me through what they did to my car. e. In my previous visits, they would offer to schedule already the next maintenance schedule. That did not happen during my last visit.

As always, service was performed to my satisfaction in a timely manner. All information was provided to me when additional work was needed.

Thank you for the good customer service! It means a lot to me

Jeff is always professional and personable.

Quoted different pricing, want to discuss with someone from management

Adam is consistently carries himself in a professional yet friendly manner. Always a good experience!

Jeff was extremely professional, courteous, and diligent in helping us navigate through our car repair.

Cassie Thadeus is an excellent service representative who had me laughing a couple of times. She is a valuable asset to the Lexus service department who provided me with the price of the work that was being down and reminded me of service discounts I completely forgot about. She deserves outstanding recognition.

Autumn was great in assisting Lexus to provide hassle free professional service. Excellent job having another customer leaving dealership completely satisfied. Thanks to the whole service team for great experience, you guys are the best. Definitely would recommend

Travis and the rest of the team are great!

Jeff was amazing. He explained things so well including some that I was unaware of. I appreciated him!

Great service experience as usual. Looking forward to the survey.

Adam did a fantastic job of covering the details and following up with me on everything. Thanks also to the service scheduler who came up with an innovative approach to my change in schedule that made it all happen ahead of schedule Thanks

Autumn and Malcolm were a pleasure to work with for my service needs. Appreciate their work and that of the entire service time who work their magic behind the scenes.

Great job today. Excellent information was provided. Very professional.

Paul was fantastic. I almost slipped on some ice and he swooped in like a majestic eagle and saved me from hitting the ground. It was like something out of a movie. When I looked up at him, he had a halo around his head like an angel. God bless this man, god bless Lexus of Cleveland.

20,000 mile service and wiper replacement done in less than an hour. Cassie directed me to the Parts Desk to order touch-up paint. Waiting lounge amenities are very nice