Jeff is always professional, helpful and knowledgeable! He is a pleasure to work with every time I am there.
2/17/2026
Paul P. VERIFIED CUSTOMER
Quick and easy appointment today!
2/17/2026
Mitchell T. VERIFIED CUSTOMER
Travis was very helpful in orchestrating my repair work with a 3rd party, thanks!
2/15/2026
Mike G. VERIFIED CUSTOMER
Great service, job done in less then 1 hour !!
2/15/2026
Andrii M. VERIFIED CUSTOMER
Thank you, the problem is solved.
2/15/2026
Stephanie S. VERIFIED CUSTOMER
Paul was very helpful and knowledgeable.
2/15/2026
John T. VERIFIED CUSTOMER
thank you all expectations were met.
2/14/2026
Michelle P. VERIFIED CUSTOMER
Cassie is an asset to your Service Department. Keep her!!!
2/14/2026
Mike R. VERIFIED CUSTOMER
The service I received is why I purchased a Lexus to begin with. I had an emergency and I was 4 hours from my house and nowwhere near my local Lexuse Dealer. Cassie took care of me from the start and in just a couple hours I was back on the road.
2/14/2026
Karen C. VERIFIED CUSTOMER
Jeff was most informative tech I have ever worked with…a true asset to your organization !
2/13/2026
Peter P. VERIFIED CUSTOMER
Excellent service he provided and he very knowledgeable person. He should be promoted to lead the department.
Thank you very much for servicing my car. I am going to be a loyal customer for Lexus of Cleveland.
2/13/2026
Michael M. VERIFIED CUSTOMER
We had an emergency repair and the service was outstanding!
2/13/2026
Michelle P. VERIFIED CUSTOMER
Paul was great. He was able to connect with me. He took the time to explain what was going on with my vehicle. He even accommodated me as I am disabled and that meant more than anything. In this day and age people are not that kind but he was. I will keep coming to Metro Lexus.
2/13/2026
Diane B. VERIFIED CUSTOMER
Yes, I already completed the survey in which I described Jeff Miller’s swift, efficient yet thorough, and informative attention to the details of my concern with my car. He went far beyond the immediate problem to name and explain driving styles which contribute to the longevity of my car. I sincerely appreciate his concern and willingness to share his knowledge.
2/13/2026
Steven Rick. VERIFIED CUSTOMER
Nice and polite explain all that needs to be done , thank you for explaining in a nice way. We need more people like that thank you . Christine Molek
2/13/2026
Taunya S. VERIFIED CUSTOMER
The speed of my service. The pleasentness of my service team member. And the Excellent amenities provided the waiting customers. Clean bathrooms. V Although I am a Pepsi girl and was sad to see the switch to Coke Proucts, I thoroughly enjoy the NEW water vending system. ???? I love it!
2/12/2026
Gennadiy B. VERIFIED CUSTOMER
Travis did an excellent work providing hassle free professional service, would highly recommend. Thank you Travis
2/12/2026
Stephen R. VERIFIED CUSTOMER
I wanted my wiper "inserts" replaced and they quoted me $92 when each insert at rhe service center was selling for $10. When I asked the consultant he said the rest is for "labor" THIS IS TOTALLY REDICULOUS to charge $60 for labor. How long does it take for a qualified technician who does this all the time to replace a wiper insert. I can do it in less than 5 min
2/12/2026
Sharon C. VERIFIED CUSTOMER
Very satisfied with the service we received. We appreciate the service provided by Paul and his team working for us. He is truly a customer oriented part of your company. Thanks again!