When i a scheduled my appt for service i said I only needed an oil change, i didn’t need the tires rotated as they were just purchased new in October. I had a loaner reserved for pick up at 430 today. I called at 2 o’clock today and asked if I showed at 4 today to drop off my vehicle for its oil change tomorrow if a loaner would be available and I was told that was fine that a loaner would be waiting. Spoke with Taylor this afternoon to confirm. I asked if they had any availability for me to wait if I showed as early as 3 o’clock today and I was told there was no availability for any service today. When I showed at 4 o’clock, Adam informed me that I couldn’t get a loaner cause only an oil change was being done. I reiterated that three times when I scheduled the appt and when I confirmed prior to my arrival today. They said if I wanted to wait it would be about 90 minutes. If there wasn’t any availability when I called at 2 o’clock how was there now availability? . My husband came and picked me up as I had a conflict and needed to be at home before 5. I was appreciative that the service was done, but the unnecessary inconvenience wasn’t appreciative.
12/27/2024
Jennifer S. VERIFIED CUSTOMER
Professional, courteous, good follow up, accountable. Thank you
12/26/2024
Beth El. VERIFIED CUSTOMER
Jeff Miller is the best kind professional adviser. If he would not be with metro Lexus I probably chose different Lexus dealership.
12/25/2024
John P. VERIFIED CUSTOMER
Adam was very efficient and helpful. I was advised of the progress and results of the service.
12/24/2024
Iryna V. VERIFIED CUSTOMER
Thank you
12/24/2024
Darlene G. VERIFIED CUSTOMER
Thank you again for getting my car ready for the winter season! Had my best friend buy her car at Merro Lexus!!! Thank you again!!!!
12/24/2024
Joseph D. VERIFIED CUSTOMER
The service was GREAT I would recommend them to everyone!
12/23/2024
Ryan M. VERIFIED CUSTOMER
Cassie did an outstanding job.
Metro Lexus is lucky to have her,very thoughtful and professional.
Ryan M
12/23/2024
Leilani M. VERIFIED CUSTOMER
Everything was great. I was also happy that the internal lights were setup in my vehicle when I picked my car up. I had the car over a year and didn’t know how to set it up myself. Thank you.
12/23/2024
Nicole P. VERIFIED CUSTOMER
Service done took longer than expected- had appointment scheduled for 9:30am and vehicle was delayed and not ready for pick up until afternoon next day.
12/23/2024
May A. VERIFIED CUSTOMER
Jeffrey was very helpful and he was very courteous and professional
12/22/2024
Kimberly B. VERIFIED CUSTOMER
As always, I'm very satisfied with my service.
12/22/2024
David N. VERIFIED CUSTOMER
A bonus. The interior was immaculately cleaned—showroom new. Cordis takes first-class care of his customers. Bravo!
12/21/2024
Steve M. VERIFIED CUSTOMER
Called in advance to make sure tire was in stock, was told it was, ended up having to make 2 trips. Team was polite just disappointing.
Also having some small issues with vehicle, was disappointed in response, basically told should be expected with new model year. Advised there was no fix, made it seem like the only way it would be fixed is if they were forced to do recall.
12/21/2024
Pamela R. VERIFIED CUSTOMER
EPITOME of the GREATEST customer service! THE ENTIRE staff is EXCELLENT, bar none!
12/21/2024
James H. VERIFIED CUSTOMER
Appreciated the opportunity to complete a tire balancing at a lesser cost.
12/21/2024
Iris H. VERIFIED CUSTOMER
Cordis has a great combination of personal and professional skills. He was always very helpful and responsive.
12/21/2024
Deborah K. VERIFIED CUSTOMER
Quick, answered questions and everyone was friendly and helpful. I only disliked that FOX News was playing in waiting area. Prefer to not have decisive news (either side) in consumer environments.
12/21/2024
June W. VERIFIED CUSTOMER
Merry Christmas
12/21/2024
Sharon K. VERIFIED CUSTOMER
Paul was very professional and personable. The service was completed in a timely manner. Robert did an excellent job cleaning my vehicle. I left very satisfied with the treatment and service I received.