Lexus of Cleveland Auto Repair Service

All went very smoothly and in a timely manner.

None at this time

Adam saved you!

Online scheduling is fantastic along with the confirmation call for the appointment prior. My wife was able to drop her vehicle off in the early AM and pick up her loaner in a timely manner without a hitch, which can’t be explained in words of how great that is.

He always provides outstanding service!

Jeff did a great job.

Cordis is amazing and has taken care of me multiple times now ensuring each time was a seamless and smooth experience getting my vehicle serviced!

Cassie was very knowledgeable and thorough. I was impressed with her.

I will can not fill my gas tank up to the full 17 gallon tank. It only fills to 12 gallons.

Service rep claims he could not view Lexus service history for my Lexus vehicle. My failed Lexus battery was still under warranty but rep would not allow warranty refund without receipt. Look at service history and you will see battery purchased through Lexus.

Very professional and friendly ! Thank you.

Appreciate you all

Hustle free experience, professional, carrying, going extra mile service. He called back to notify about finding and what was done. Excellent job, definitely would recommend

We appreciate Cordis and his attention to our matter. Everyone was very courteous.

Very satisfied with the service department. Thanks for a great experience

Adam is the absolute best! So courtesy and professional. His service and attention to detail exceeded my expectations!!

Excellent service! This is my first experience owning a Lexus and using your dealer for service but my experience lived up to and suppressed your reputation. Thank you!

Cortis Bunch - The service manager was very un professional and was being very disrespectful . I know he’s in the wrong profession dealing with customers upon intake and addressing concerns . We all have good days and bad days but maybe this was one of his but he was an **** to a paying customer and not with upholding Lexus values and morales as it relates to the customer experience. Thanks Travis Clark for assisting and providing optimal expectation and also to Bunches manager who stepped in and with common sense to handle the situation professionally. As a customer I felt bullied just because of the color my skin but he didn’t realize that I was an educated black man who can handle myself without resorting or acting rude and disrespectful none of the less I thanks the Team at Lexus regardless this just one big terrible experience with this service manager, that I would not want any other customer to experience . I would be making review on my experience to help others avoid this treatment I have encountered, please let upper Management be aware of the treatment I have encountered , this won’t let me stop driving Lexus I’m huge fan and been a owner since I was old enough to sit around a staring wheel but Mr Bunch of you know what was the only negative.

Informative and helpful. Thank you

I was very impressed with all interactions with Metro Lexus in the middle of this conundrum. Losing access to your go to vehicle in the middle of a Christmas season while preparing for a road trip is not pleasant, but you all helped me navigate through it.