Oil change and replacement of battery took a lot longer than I would've expected, but its ok
1/11/2025
Carolyn S. VERIFIED CUSTOMER
I was extremely satisfied with the service that I received today I was warmly greeted with smiles and very professional professionally very helpful very informative very respectful. I appreciate the quality service that I receive at Metro Lexus.
1/11/2025
Niru R. VERIFIED CUSTOMER
very nice treat
1/11/2025
Claudia D. VERIFIED CUSTOMER
Was this service part of the maintenance free services advertised when we purchased the vehicle? All I was told was that the service had a charge of $99 and that if I wanted to have the wheels aligned it will be an extra charge. So what exactly is a maintenance included (1st year) is all about?
The car has less than 13 000 miles on it and we already spending money on maintenance?
1/11/2025
Aurelia H. VERIFIED CUSTOMER
Fantastic customer service and A+ for effort.
1/11/2025
Joan H. VERIFIED CUSTOMER
Happy to reply regarding Jeffrey’s great service.
1/11/2025
Kristen M. VERIFIED CUSTOMER
Drop off was great. I picked up during lunch time so maybe that was why but pickup wasn't great. Not bad but not as good as usual when I pulled in. Got my car, drove off the lot, and error immediately popped up. I turned around and pulled back in the garage and a girl I hadn't met before was not super friendly and acted like I was making it up at first. Took my car without a word with my cell phone in it so I was unable to notify my next meeting that I was delayed. It was fixed quickly, guys I dealt with were all super nice. It was just a different experience than I'm used to there.
1/11/2025
Aretha F. VERIFIED CUSTOMER
Excellent service
1/11/2025
Reginald J. VERIFIED CUSTOMER
She provided excellent service. I will request her on my next appointment.
1/11/2025
Mark H. VERIFIED CUSTOMER
Jeff did a great job explaining the issues on my SUV. He kept me updated. His knowledge and recommendations were greatly appreciated.
1/11/2025
Dale C. VERIFIED CUSTOMER
I have loads of confidence in Jeff Miller. When I work with him he makes feel like a member of the Lexus family.. In this recent service repair I was disappointed that Jeff didn't call after the diagnosis to discuss options , costs etc. Comminication is critical in the service and repair sequence. Other than that he is a real people person who I trust.
1/11/2025
Mark L. VERIFIED CUSTOMER
The entire service group at Metro Lexus IS second to none. Super friendly folks and serviced my vehicle within 35 minutes. Fantastic customer service!
Thank you!!!!
1/11/2025
Cathy S. VERIFIED CUSTOMER
Paul Cooper was polite, courteous and professional. Each time our car is brought in we receive highly professional service. I am very pleased with Paul’s hep.
1/11/2025
Zelma B. VERIFIED CUSTOMER
Handled my issues promptly!!
1/10/2025
Carolyn W. VERIFIED CUSTOMER
The service was slower than usual.
1/10/2025
Lee F. VERIFIED CUSTOMER
After some difficulty getting my car towed to the dealership, Cortis made up for it with his patience and efficient courteous service. Thank you
Lee F
1/10/2025
Diane A. VERIFIED CUSTOMER
Jeff is a great asset to the Metro Lexus team. I have been a customer for years and he has taken the best care of me. Great job Jeff!!
1/10/2025
Evan N. VERIFIED CUSTOMER
Loved the video from the tech under the hood and under the vehicle
1/10/2025
Valerie G. VERIFIED CUSTOMER
I trust the service department. Very efficient and effective Always courteous and responsive.
1/9/2025
Sage O. VERIFIED CUSTOMER
I feel I paid for a diagnostic that I didn’t receive ???? sages mother