I love Akron metro lexus. The team and service are always great
11/28/2023
Susan L. VERIFIED CUSTOMER
Pete, the General Manager greeted me because I did not want Nick , in Service to wait on me due to previous problems with Nick! Pete was more than helpful! He got my car in right away, had the mechanics check it out and had 3 tires installed and a battery put into my key fob.
I had tire insurance so one of my tires was at no charge and the other tire was just put on a couple months ago so I ended up paying for 2 tires and an alignment. Pete checked on me throughout my wait time in the waiting room. He was very kind, very thoughtful and very helpful!
11/27/2023
Michael F. VERIFIED CUSTOMER
I don’t feel that a true and accurate recommendation was made for service to my vehicle today. I was told that my 3 of my tires are “cupping” and was offered an alignment to fix the issue. I declined and the issue was dropped. It hadn’t been sitting well with me today, so I checked my documentation from the inspection when I got home and noticed that there was no mention of this “cupping” on the paperwork and all tire tread was at an appropriate level. If this was truly an issue, I would think this would have been mentioned in writing (even if only for liability’s sake). I am not satisfied with this blatant attempt to upsell something that was likely not necessary.
11/26/2023
Christy K. VERIFIED CUSTOMER
Excellent Service!!!
11/26/2023
Holly B. VERIFIED CUSTOMER
Always pleasant
11/26/2023
Cindy L. VERIFIED CUSTOMER
Nick always does a great job! Very professional and a real nice guy.
11/26/2023
Samuel O. VERIFIED CUSTOMER
Quick, thorough and courteous. You did exactly what I was wanting done.
Excellent.
11/26/2023
Margaret N. VERIFIED CUSTOMER
Pryce and co-workers were efficient, kind and did an outstanding job with my vehicle.
11/25/2023
Micheal P. VERIFIED CUSTOMER
Excellent job.
Very courteous and efficient!!
Also the remodeling of the facilities is absolutely great.
11/25/2023
Clarence T. VERIFIED CUSTOMER
Excellent service. Very professional.
11/25/2023
Lisa P. VERIFIED CUSTOMER
You all are the best
11/25/2023
Matthew K. VERIFIED CUSTOMER
Absolutely excellent service, went in for an alignment and they performed top knotch service.
I am very pleased and will go there again in the future
11/25/2023
Jerry M. VERIFIED CUSTOMER
No need to contact me:
1) Was not informed of the $165 diagnostic fee at the beginning, I was fine with the charge just surprised Joshua did not tell me when I brought in the car.
2) Your app did not totally breakdown the final bill, just wanted me to pay the total without see an invoice
11/23/2023
Gary C. VERIFIED CUSTOMER
Good communication and efficient service. I do not need a trade estimate.
11/23/2023
Christopher H. VERIFIED CUSTOMER
Thank you
11/23/2023
Gregory Z. VERIFIED CUSTOMER
Nik provides excellent customer service!
11/22/2023
Susan M. VERIFIED CUSTOMER
Excellent service experience this morning from all the folks at Lexus Akron/Canton!
11/22/2023
Yvonne G. VERIFIED CUSTOMER
Nikolas always gives not only the best customer service but you can tell he takes pride in his job. I always feel so well taken care of when I come here! He is so very kind.