Thank you for the expeditious service you provided. The service was excellent. Keep up the great work!
11/19/2023
Tamara P. VERIFIED CUSTOMER
Great service, trust worthy, timely & efficient!
11/19/2023
John H. VERIFIED CUSTOMER
In ten years I have had only positive experiences with the service department. It is a joy to stay there while they work on my car.
11/18/2023
Nancy N. VERIFIED CUSTOMER
Everyone at Akron Lexus has always been great and has always treated me with great respect!!! The staff is friendly and makes sure that I am well informed!!
Thanks Nancy N
11/18/2023
Pamela B. VERIFIED CUSTOMER
Always pleased when I need to have my car serviced! Everyone is very friendly and helpful!
Happy Holidays to All!
11/18/2023
Eugene E. VERIFIED CUSTOMER
Bob the courier and Josh made this an easy process
11/17/2023
Anna B. VERIFIED CUSTOMER
Nik is the best
11/17/2023
Steve H. VERIFIED CUSTOMER
Pretty rough first experience for my 5k maintenance. Talked to Josh on 11/8 to confirm valet coming first thing Thursday 11/9. At 2:00 on Thursday no one had come to get my vehicle so I called and talked to Gina who said someone forgot to check valet in the computer. Honest mistake, no big deal Said they’d come Friday with something to seat at least 6 since I needed to take my kid and his friends to a birthday party Saturday. Gina said Friday someone would be out between 8:30 and 9. Lou called around 10:30 said was on her way. Showed up in a five seater. That’s the last I heard from anyone until I called on Wed 11/15 (5 days later) to see why my 5k maintenance was taking 5 days. Zerryck said Lou put the keys in a box but didn’t give anyone the paperwork. Evidently no one proactively checks the key box every night to make sure things don’t get missed. Couple hours later my car was back. Combo of service writer lack of attention and procedural gaps seemed to be the source of this nonsense. If the service department has a manager, he or she has some things to tighten up. Thanks.
11/17/2023
Ryan O. VERIFIED CUSTOMER
Nik was grest
11/17/2023
Kathleen B. VERIFIED CUSTOMER
Good job!
11/16/2023
Melinda O. VERIFIED CUSTOMER
Job well done. I had asked about the interior lights when entering and exiting. Apparently there was confusion as I received a note that driving lights, exterior were fine. Definite miscommunication here. I still love my Lexus.
11/16/2023
Michael P. VERIFIED CUSTOMER
First service for my Lexus and me at Lexus of Akron. The service took longer than I expected but I’m considering it was more thorough than I’m used to. I’ll be back in 6 months..
11/16/2023
Jim W. VERIFIED CUSTOMER
It was a very good experience.
11/16/2023
Mary A. VERIFIED CUSTOMER
Pryce was courteous and efficient.
11/16/2023
Abramm K. VERIFIED CUSTOMER
I appreciated how Zerryck was reassuring that they could schedule me in to look at the battery and have it checked. I was traveling from Florida to Cleveland and needed the battery checked out. Otherwise I would have been in major trouble if I stopped and couldn’t start the car.
11/16/2023
Patricia S. VERIFIED CUSTOMER
it took about 45 minutes longer than expected. but overall satisfactory
11/16/2023
Marta M. VERIFIED CUSTOMER
Pryce did an excellent job! He was on top of everything! He was such a nice & polite Young Man… I appreciated how quickly he got my loaner car & on my way… Thank You Pryce for the Great Service!
11/15/2023
Marvin M. VERIFIED CUSTOMER
Was glad for working us in with short notice.
11/15/2023
Kathleen P. VERIFIED CUSTOMER
I have been using Akron Canton Lexus for service for my vehicle for the last 10 years. this episode was the worst I have ever experienced.
11/15/2023
Grady A. VERIFIED CUSTOMER
Nick took excellent care of my SUV and provided good advice!