As always friendly individuals! Super service department High quality of work! Clean environment!
11/15/2023
Samuel F. VERIFIED CUSTOMER
Nik was very helpful and courteous!
11/15/2023
Alice M. VERIFIED CUSTOMER
Thank you Josh and the other service members that took care of me and my car.
11/14/2023
Ellen K. VERIFIED CUSTOMER
We lease my Lexus. No need for an appraisal unless you are looking to provide an incentive to turn-in/ lease again for me.
11/14/2023
Rebekah K. VERIFIED CUSTOMER
Everything was good.
11/14/2023
Jane D. VERIFIED CUSTOMER
Requested synthetic, received conventional; don’t appreciate misc fees.
Nikolas was polite, but on phone with another customer so couldn’t really have conversation-
11/13/2023
Joseph (Dan). VERIFIED CUSTOMER
Once again today, as always, Nick provided me with prompt, professional and courteous maintenance service. The excellent service I receive here is a big reason I have only driven Lexus vehicles since 1993. Thank you, Nick!
11/12/2023
Lynn K. VERIFIED CUSTOMER
Service was fast and very helpful. Thank you.
11/12/2023
David N. VERIFIED CUSTOMER
You fixed the issue with minimum delay and did a nice job of keeping me informed.
11/12/2023
Michael K. VERIFIED CUSTOMER
Nic did a great job listening to my complaint and providing a good solution.
Was not satisfied that I was not satisfied with prior service.
He was thoughtful and apologetic.
Thx, Michael
11/12/2023
James H. VERIFIED CUSTOMER
Josh was attentive and kept us informed on our car as they looked at it.
Very professional
11/11/2023
Raschele H. VERIFIED CUSTOMER
Amazing job the problem completely solved. Washed my vehicle too. Thank you so much for everything.
11/11/2023
Theresa W. VERIFIED CUSTOMER
I always have a wonderful experience with Nikolas and love working with him.
11/11/2023
Tonya H. VERIFIED CUSTOMER
He was very polite. And answered the questions I asked about my truck. Everyone is very accommodating. It’s nice to no everyone cares.
11/11/2023
Kevin M. VERIFIED CUSTOMER
Everything and everyone was GREAT !!!
11/11/2023
Kurtis K. VERIFIED CUSTOMER
Item one was a rear sensor notice light came on when backing out of garage over the last month. I looked it up in the owners manual, and it stated this light comes on when the system is not functioning. Dealer kept car for three days to figure out problem. I don’t know what they did to fix it but the paperwork states that the fold mirrors in and out message is now gone?? Have no idea where that came from.
Item 2 was a heads up display Compass that is not working as it never changes direction no matter which way the car is pointing. When I picked the car up this evening, the service tech found the technology guy walking around the service bay and asked him to look at it. The technology guy got in the car and said the compass is pointing northwest. I asked him what was done to the car that may have fixed it? He stated he did not know. He was helpful, but didn’t fix the problem. I drove out of the dealership and the compass is still not functioning.
As this is the 5000 mile service on this new vehicle, I don’t feel Lexus put in their best effort in customer care. Kurt Knapp
Invoice #356038
11/10/2023
Martha M. VERIFIED CUSTOMER
I had my Lexus in July for 100k service and oil change, tire rotation. At that time the only thing suggested was a cabin filter. Not even 2k miles later I need almost 6k worth of front end work and front breaks. No mention of the cabin filter that I didn't change in July. I was told my struts were leaking and my ball joint were leaking too. BALL joints get greased every service, or should. They are made to leak the grease added every service. My hood struts need replaced less than 2k after my last service. I've come to the conclusion that either the tech in July didn't do his job correctly OR the tech this time is either padding the job OR looking at the computer setting what should be done at 100k that hasn't already been done. I'm surprised that I didn't need blinker fluid. I wish Scott was still my service rep. He was the best! So what ended up happening? I'm taking my Lexus for a second opinion
11/9/2023
David S. VERIFIED CUSTOMER
I had a phenomenal experience with Josh, my vehicle had a true one off situation come up. Josh and Jon both went above and beyond finding a positive outcome and a awesome resolution! What I valued most was how they listened and jumped right into the problem.
11/9/2023
Lee C. VERIFIED CUSTOMER
Took over 2 hours for a simple oil change. Everything else was great, especially the service specialist,
11/9/2023
Mark M. VERIFIED CUSTOMER
After I received the text that my car was about ready to go home, I went into the shop area and received my paperwork and was informed that my brakes would need to be replaced soon. Which, in the first place is really weird cause I’ve only put on about 5500 miles since I bought a certified Lexus ????. Anyhow, so I asked Mr. Rair if I should just wait there…standing in the check in-check out area of the shop area. He replied something to the effect of ‘yeah that’s fine’.
I stood there for a half hour (in the meantime another associate asked what I was waiting on and he kindly went to checked and said it was in or going into the wash-bay). After the 1/2 hour had gone by and spoke with Mr Rair and explained to him that it would’ve been nice had he told me I could wait in your lounge. At that point he indicated I could in fact wait in the lounge. Unfuckingreal. I’d been standing there with my thumb up **** for 30 goddamn minutes. So another 10-15 minutes my car was finally ready.
You guys need to get your **** together.
Regards-
Mark R Maki