I appreciate the care given to me & my car by your staff, always willing to answer any questions.
11/8/2023
Patricia S. VERIFIED CUSTOMER
Great customer service.
11/8/2023
Phillip A. VERIFIED CUSTOMER
Ok thanks
11/8/2023
Latoya L. VERIFIED CUSTOMER
Thank you guys. Yall the best????
11/7/2023
Ray F. VERIFIED CUSTOMER
Was pleasantly surprised to get my car back on Saturday.
11/5/2023
Jane M. VERIFIED CUSTOMER
Josh was very professional and thural,good experience for the situation we were in, thanks hi
11/5/2023
Pei C. VERIFIED CUSTOMER
Very friendly and helpful.
11/5/2023
Joe D. VERIFIED CUSTOMER
After several days of extensive maintenance and repairs to my 2001 RX 300, I’m not convinced the technician or service manager actually test the car after the initial repairs. I had to return and have the brakes and steering wheel repair done again. I asked for someone to wash my with a clean cloth… they were worse than when I initially brought my car in.
Nik, the Counter Rep. did a very professional job, as far as the mechanics involved, truly disappointed. Especially for $6,000.00 plus in repairs.
11/4/2023
Don S. VERIFIED CUSTOMER
Josh, please call me. I got the following when requesting the rebate and dont have serial number.
Item/model not on supporting documentation. The model(s) entered at the time of submission are not listed on your supporting document.
11/4/2023
Julie P. VERIFIED CUSTOMER
I’m always happy with the service I receive from Lexus. They do a wonderful job.
11/4/2023
Grady A. VERIFIED CUSTOMER
Nick was very personable and works to achieve customer satisfaction.
11/3/2023
Phillip G. VERIFIED CUSTOMER
Thanks!
11/3/2023
Thomas N. VERIFIED CUSTOMER
Josh was very helpful, knowledgeable and courteous.
11/3/2023
Alexander P. VERIFIED CUSTOMER
-no big deal, BUT when I was checking out, Nick said that all was perfect on the car and it needed nothing. When I looked at the printout, it stated “rear brakes need replaced” and “cabin air filter needs replaced”. When I asked the service advisor about why it said these needed replaced if he said everything was perfect, he looked confused and then checked the computer. He said according to the notes in the computer, my rear brake pads were at 40% and fine. The paperwork should not be inconsistent with what reality is. In addition, the oil change sticker is incorrect. It says that my next service is at 56, 000 but my car already has 61,000 on it. These types of attention to detail should happen at Lexus!
11/2/2023
David N. VERIFIED CUSTOMER
Mr. Rogers was respectful, knowledgeable and professional. The service was completed quickly which I appreciated; however, they did not fix the tire pressure monitor as I had hoped. I felt that to fix this feature is more complicated than the service department was willing to solve during this service visit. They said it was working when they investigated, but when I drove home is wasn’t and hasn’t worked since. It appears that the monitor does not work when outside temperatures drop below 60 deg.. I realize that this is not a big deal, but it is annoying, nevertheless.
11/2/2023
Lucille E. VERIFIED CUSTOMER
Nikolas is efficient and friendly. Everyone in service at Lexus Akron Canton is welcoming and professional.
11/2/2023
Beth V. VERIFIED CUSTOMER
Was so helpful and kind. Kept me informed as to what was going on and progress on my car. Outstanding!
11/1/2023
James U. VERIFIED CUSTOMER
Work was started on time
11/1/2023
Gregory P. VERIFIED CUSTOMER
Over all very satisfied though the wrong oil was first put in from the original quote. This was corrected. I will definitely bring it back there for future service. Thank you for the feed back.its a great place