I don’t feel that a true and accurate recommendation was made for service to my vehicle today. I was told that my 3 of my tires are “cupping” and was offered an alignment to fix the issue. I declined and the issue was dropped. It hadn’t been sitting well with me today, so I checked my documentation from the inspection when I got home and noticed that there was no mention of this “cupping” on the paperwork and all tire tread was at an appropriate level. If this was truly an issue, I would think this would have been mentioned in writing (even if only for liability’s sake). I am not satisfied with this blatant attempt to upsell something that was likely not necessary.
11/26/2023
Christy K. VERIFIED CUSTOMER
Excellent Service!!!
11/26/2023
Holly B. VERIFIED CUSTOMER
Always pleasant
11/26/2023
Cindy L. VERIFIED CUSTOMER
Nick always does a great job! Very professional and a real nice guy.
11/26/2023
Samuel O. VERIFIED CUSTOMER
Quick, thorough and courteous. You did exactly what I was wanting done.
Excellent.
11/26/2023
Margaret N. VERIFIED CUSTOMER
Pryce and co-workers were efficient, kind and did an outstanding job with my vehicle.
11/25/2023
Micheal P. VERIFIED CUSTOMER
Excellent job.
Very courteous and efficient!!
Also the remodeling of the facilities is absolutely great.
11/25/2023
Clarence T. VERIFIED CUSTOMER
Excellent service. Very professional.
11/25/2023
Lisa P. VERIFIED CUSTOMER
You all are the best
11/25/2023
Matthew K. VERIFIED CUSTOMER
Absolutely excellent service, went in for an alignment and they performed top knotch service.
I am very pleased and will go there again in the future
11/25/2023
Jerry M. VERIFIED CUSTOMER
No need to contact me:
1) Was not informed of the $165 diagnostic fee at the beginning, I was fine with the charge just surprised Joshua did not tell me when I brought in the car.
2) Your app did not totally breakdown the final bill, just wanted me to pay the total without see an invoice
11/23/2023
Gary C. VERIFIED CUSTOMER
Good communication and efficient service. I do not need a trade estimate.
11/23/2023
Christopher H. VERIFIED CUSTOMER
Thank you
11/23/2023
Gregory Z. VERIFIED CUSTOMER
Nik provides excellent customer service!
11/22/2023
Susan M. VERIFIED CUSTOMER
Excellent service experience this morning from all the folks at Lexus Akron/Canton!
11/22/2023
Yvonne G. VERIFIED CUSTOMER
Nikolas always gives not only the best customer service but you can tell he takes pride in his job. I always feel so well taken care of when I come here! He is so very kind.