Z. Rodgers was fine. He was professional and thorough during the intake process and tried keep me updated over the two days my car was in.
However, your automated notification system is not clear. The document texted when the car was done was interpreted as my having a $500.00+ charge. When I arrived Zerryck was able to explain that was a recommendation.. why?? The vehicle had been in your service department three weeks prior. I understand I am not the first customer to be confused with the updated report information. Needs revised for customer clarity.
12/16/2023
Carol H. VERIFIED CUSTOMER
Josh was an excellent service advisor. In fact, the best I have worked with since Scott left. I will be requesting him ever time in need service. He seemed very knowledgeable about what service I needed and was very easy to work with.
12/15/2023
Shelia Evyon. VERIFIED CUSTOMER
Prompt and efficient service. Thanks
12/15/2023
Kenya H. VERIFIED CUSTOMER
Excellent service as usual. Thank you to Josh!
12/15/2023
Jackie G. VERIFIED CUSTOMER
Great job! Wanted my car washed & my service person made sure it got done. I’ve recently moved to the area and glad I can count on Lexus to continue the great service I am used to. Thank you!
12/14/2023
Eric L. VERIFIED CUSTOMER
Nice facility and great people make the difference.
12/14/2023
Marilyn S. VERIFIED CUSTOMER
Wonderful experience with Josh. Very knowledgeable and helpful. Great employee.
12/14/2023
Kay M. VERIFIED CUSTOMER
I walked in and they were able to help me with only a short wait.
12/13/2023
Shirley G. VERIFIED CUSTOMER
Everything was complete when they said it would be. Very nice people dealing with me.
12/13/2023
Mary E. VERIFIED CUSTOMER
Pryce did a great job. Very professional.
12/13/2023
Nikki C. VERIFIED CUSTOMER
Very dissatisfied.
12/13/2023
Audrey F. VERIFIED CUSTOMER
Great service. Only thing was it took approximately 2.5 hours from the time I was pulled in until I left. Work done was an oil change and tire rotation. Staff was friendly and answered all my questions. Josh was the service advisor that worked with me. — Brett
12/13/2023
Paula G. VERIFIED CUSTOMER
Josh is always pleasant and very thorough.
12/12/2023
Dinah R. VERIFIED CUSTOMER
Professional and courteous
12/11/2023
Robert W. VERIFIED CUSTOMER
On-time, friendly, professional and informative
12/11/2023
Kimberly Z. VERIFIED CUSTOMER
Nick is very professional and helpful.
12/11/2023
Faris E. VERIFIED CUSTOMER
Please keep up the great work! Thank you.
12/10/2023
Not Provided. VERIFIED CUSTOMER
Very very good service
12/10/2023
Mowry Y. VERIFIED CUSTOMER
I loved the video that allowed me to view what the technician was doing.
I really appreciate Lexus service department!!