A special thank you to Zerryck! He was a pleasure to work with while my car was in the shop.
He made sure that everything that needed to be fixed and straightened was exactly that! He was very thoughtful, helpful, kind and always smiling! He was amazing!
12/1/2023
Xiangmin H. VERIFIED CUSTOMER
Did not solve my problem after charging a big money. And there was no follow up recommendation but charging more money. I don’t think this is the survive quality for a Lexus shop, but it feels more like a money trap of endless hole.
12/1/2023
Susan C. VERIFIED CUSTOMER
I am very satisfied with everything that Lexus did with my car and how they treated me. I just wanted someone to know that the key fob I was given, I think is missing the bottom part to it. It’s the part that you can attach a keychain to. I can send a picture of it if you need it.
11/30/2023
Heidi G. VERIFIED CUSTOMER
Nikolas was very professional. Everything was smooth again with this service department. Kudos, to the service employee that met me when I pulled into the garage. He said, Welcome back Heidi!
I have bought 3 vehicles from this dealership. This Service department has excellent customer service. They do not pressure and the communication is outstanding.
11/30/2023
Ronald R. VERIFIED CUSTOMER
Pryce is an excellent service representative! However, I do not approve of your deceptive service policies!
11/29/2023
Frank Q. VERIFIED CUSTOMER
Nice work
11/29/2023
Barbara K. VERIFIED CUSTOMER
Over the course of two days Zerryck was the only person in the service department who was responsive and helpful. The rest of the staff was unreachable. It took far too long to get my car in and out of service. The reputation Lexus used to have for putting customers first has been missing for a long time.
11/29/2023
Jose D. VERIFIED CUSTOMER
N/C
11/29/2023
Gregory Z. VERIFIED CUSTOMER
Staff is always very accommodating
11/29/2023
Polly B. VERIFIED CUSTOMER
I’m always satisfied with my service ! Lexus girl for life ! I love my experience n service
11/29/2023
Marcia V. VERIFIED CUSTOMER
Nick is great to work with!!
11/29/2023
Brian S. VERIFIED CUSTOMER
Excellent Service
11/29/2023
Catherine R. VERIFIED CUSTOMER
This was my second experience for service with my new Lexus. Overall I’m very pleased. I struggled with the video, but finally was able to make it work. I would have also liked a car wash.
11/29/2023
Virendra P. VERIFIED CUSTOMER
This is my 3rd time visit to your dealership, after the service most of luxury car dealer wash the car before returning to customer but your dealership never wash the car before returning ,
11/29/2023
Drew T. VERIFIED CUSTOMER
Explained everything well. Wasn’t pushy, but did his job in trying to procure further repairs
11/28/2023
Helen T. VERIFIED CUSTOMER
Yes, I was happy with the prompt service and new tire.
11/28/2023
Tracy K. VERIFIED CUSTOMER
I love Akron metro lexus. The team and service are always great
11/28/2023
Susan L. VERIFIED CUSTOMER
Pete, the General Manager greeted me because I did not want Nick , in Service to wait on me due to previous problems with Nick! Pete was more than helpful! He got my car in right away, had the mechanics check it out and had 3 tires installed and a battery put into my key fob.
I had tire insurance so one of my tires was at no charge and the other tire was just put on a couple months ago so I ended up paying for 2 tires and an alignment. Pete checked on me throughout my wait time in the waiting room. He was very kind, very thoughtful and very helpful!