As usual, the service was excellent. I appreciate everything about Lexus of Akron. From the vehicle we bought to the showroom and ALL of the staff right down to the restrooms, everything about Lexus of Akron is top notch.
10/19/2023
Kanthasamy R. VERIFIED CUSTOMER
Nick is the best Service Consultant . Always I get the best help from him .
10/19/2023
Steve D. VERIFIED CUSTOMER
I brought the car in because the check engine light Trac Off & VSC lights were on. I was told the Y Pipe on the exhaust had a small hole in it which prevented the mechanic from getting the lights to go off without a 2,900.00 repair. I drove the car to Hilton Head SC. After filling the gas tank the lights have been off for 3 days. When I called and asked why the Trac Off light wouldn’t go off it was explained to me” all the systems are tied together “
That makes no sense. I was also told I needed 4new tires. The tread is still above the wear bars in the tires.
10/18/2023
Felicia J. VERIFIED CUSTOMER
Very pleased
10/18/2023
Marguerite A. VERIFIED CUSTOMER
This Youngmans Professionalism, His Attention to Detail,He's Respectful. Zerryck Rodgers is Not Just An Employee He Is Definitely An Asset that Lexus of Akron Canton Can Have Full Confidence In.
10/17/2023
Angela B. VERIFIED CUSTOMER
I’am somewhat new to the Lexus of Akron family and have been very happy with all my dealings with sales and service.
10/17/2023
Kathleen C. VERIFIED CUSTOMER
The service rep did not follow through with the order and process. It appears there was no accountability on his part to ensure everything was processed and on schedule. I had to call and ask Nicholas for the update which then it was discovered the parts were not ordered and delivered on Wednesday like the rep said. It caused much personal issues. Poor customer service. You guys need to bring Marty back for training.
10/17/2023
Tanaka D. VERIFIED CUSTOMER
Outstanding customer service!!
10/17/2023
David D. VERIFIED CUSTOMER
Zerryck was very fast and efficient, as well as thorough
10/16/2023
Sandra S. VERIFIED CUSTOMER
Josh is very thorough and explains the details well. My husband called
him and he was very helpful in explaining the questions he had on brakes and rotors. ????
10/16/2023
Nancy H. VERIFIED CUSTOMER
Very satisfied & perfect loaner car
Josh was very accomodating for our time request
10/16/2023
Carrie M. VERIFIED CUSTOMER
Nick was very helpful and efficient. Well done!
10/16/2023
Minnette P. VERIFIED CUSTOMER
I so appreciated the service, communication and especially the LOANER car! You Guys rock!
10/15/2023
Keith N. VERIFIED CUSTOMER
Car not returned when told (still waiting)
Bill not viewable/accurate
Keys not in car as discussed when I went to pick up
Not advised of delays
10/14/2023
Michael D. VERIFIED CUSTOMER
Great experience in the service department.
10/14/2023
Al H. VERIFIED CUSTOMER
Excellent
10/13/2023
Eric C. VERIFIED CUSTOMER
Emergency brake’s rubber fell off while in service and was just laying on floor. Wish this could’ve been replaced while there.
10/13/2023
Ernest R. VERIFIED CUSTOMER
Service was slow. Excuse was very busy. Brought car in on Monday morning, not ready till Thursday afternoon.
10/13/2023
Gretchen W. VERIFIED CUSTOMER
I appreciated the communication. I put my trust in Lexus to keep my car safe for me.
10/13/2023
Larry V. VERIFIED CUSTOMER
Nick is a great and honest communicator. Please give him a raise.