When a driver wasn’t available to return our vehicle when we needed it Josh went above and beyond by personally delivering it on his way home. We were very appreciative.
9/29/2023
Leslie R. VERIFIED CUSTOMER
Great experience vthank you
9/29/2023
Ronald K. VERIFIED CUSTOMER
Everything went smooth
9/28/2023
Angela W. VERIFIED CUSTOMER
Polite timely clean
9/28/2023
Debra L. VERIFIED CUSTOMER
Excellent service as always.
9/28/2023
Emily P. VERIFIED CUSTOMER
I had a 10am appointment. Service rep said it would take less than an hour. 90 minutes later I hadn’t heard anything, so I went to check with the rep and he had no answer why it was taking so long. 15 minutes later he said car was done and asked if I wanted a car wash. He said it would take 10 minutes. 30 minutes later he came and said car was done.
Very poor communication throughout.
9/28/2023
Irma V. VERIFIED CUSTOMER
Always great and prompt service. Love this video of the inspection. Thanks!
9/26/2023
Belinda J. VERIFIED CUSTOMER
Yes I was impressed about being informed as the service on my vehicle progressed step by step. Good job.
9/26/2023
Jason A. VERIFIED CUSTOMER
I appreciate Nikolas allowing me to bring in my car to make sure that I did not have an oil leak issue.
9/25/2023
Jason A. VERIFIED CUSTOMER
Josh was polite and professional. Only issue that I have is he or the mechanic put in the wrong mileage on my invoice and I am hoping this will not be an issue for a possible faulty oil change indicator in a couple thousand miles. I know one is perfect and this just might a simple clerical error. This was my only issue with my visit.
9/25/2023
Breeonna S. VERIFIED CUSTOMER
This was the worst service I’ve ever experienced. I expected more when bringing my vehicle to you. The communication and updates were very few. My vehicle took a week and a half to be repaired and that was not communicated to me. The quote I was given was surpassed by over $100 and that was not communicated until I picked up my vehicle. Due to the poor service I received, I missed several appointments, a trip and more. I would appreciate to be contacted by management.
9/23/2023
Thomas S. VERIFIED CUSTOMER
Josh was courteous, professional, and knowledgeable. Represented Lexus well
9/23/2023
Kathy O. VERIFIED CUSTOMER
I really like the valet service when I just can’t fit it into work schedule. Since I’m a distance away, it would be good to know pickup schedule and planned service date. I was able to work around but having that info. In advance would be better. The valet drivers did a great job of letting me know when they were on their way and 1/2 hour warning. Everything I requested was addressed on the car. All in all a good experience.
9/23/2023
Deshawn G. VERIFIED CUSTOMER
They were amazing
9/22/2023
Gregory Z. VERIFIED CUSTOMER
Nik is a very customer service professional! He listens and pays attention to detail.
9/22/2023
Peggy M. VERIFIED CUSTOMER
John was very professional and efficient. I had previously left a message for Zerryck but he did not return my call until the following day which I find unacceptable
9/22/2023
Paula A. VERIFIED CUSTOMER
Just wish I would have bought from Akron Canton!!
9/22/2023
Norma M. VERIFIED CUSTOMER
Did a great job
9/22/2023
Mary S. VERIFIED CUSTOMER
Lexus/Canton provided excellent service. Lexus service you are the best.????
Mary
9/21/2023
Roy L. VERIFIED CUSTOMER
Josh was fabulous and helped me in every way possible